Investment Operations Manager

About the role

This role leads and oversees investment operations functions, ensuring high-quality service delivery, regulatory compliance, and effective risk management. The position drives operational efficiency, supports business growth, and develops a high-performing team while strengthening partnerships with internal stakeholders and field partners. This role can be hybrid (Lincoln, NE or Cincinnati, OH) or fully remote for the right candidate.

Responsibilities

• Build and maintain strong relationships with internal departments and field partners by providing guidance, education, and issue resolution.
• Manage and develop a team responsible for investment operations functions, including coaching, performance management, and talent development.
• Oversee daily operations to ensure timely, accurate processing, reconciliation, and service delivery across all assigned functions.
• Monitor quality and performance through reviews, reporting, and metrics; identify risks and implement controls to ensure adherence to policies and standards.
• Ensure compliance with regulatory requirements and internal policies; support and coordinate audits and examinations.
• Resolve complex escalations from team members, internal partners, and field partners by identifying root causes and implementing effective solutions.
• Evaluate and improve workflows, systems, and procedures to enhance efficiency, reduce risk, and improve the overall processing experience.
• Produce and analyze operational and management reporting, providing insights and recommendations to support decision-making.
• Develop, implement, and maintain policies, procedures, and best practices to ensure consistent and compliant operations.
• Review and approve key transactions and activities, ensuring accuracy, completeness, and alignment with business and regulatory requirements.

Requirements

• Bachelor’s Degree or equivalent experience is required.
• 4-7 years of experience with a Broker-Dealer and/or RIA is required.
• Previous leadership or supervisory experience of 2+ years strongly desired.
• Experience with cashiering/money movement is strongly preferred.
• FINRA Series 7 and 24 are required.
• FINRA Series 66 or 63 & 65 are preferred.
• Experience in advisory and/or financial planning fee billing, and operations processing is preferred.
• Previous experience with National Financial Services, Schwab, Docupace, or Orion desired.

Benefits

At Ameritas, you’ll find energizing work challenges, flexible hybrid work options, and a vibrant culture with benefits that cover expected and unexpected needs:

• For your money:
  • 401(k) Retirement Plan with company match and quarterly contribution.
  • Tuition Reimbursement and Assistance.
  • Incentive Program Bonuses.
  • Competitive Pay.
• For your time:
  • Flexible Hybrid work.
  • Thrive Days - Personal time off.
  • Paid time off (PTO).
• For your health and well-being:
  • Health Benefits: Medical, Dental, Vision.
  • Health Savings Account (HSA) with employer contribution.
  • Well-being programs with financial rewards.
  • Employee assistance program (EAP).
• For your professional growth:
  • Professional development programs.
  • Leadership development programs.
  • Employee resource groups.
  • StrengthsFinder Program.
• For your community:
  • Matching donations program.
  • Paid volunteer time – 8 hours per month.
• For your family:
  • Generous paid maternity leave and paternity leave.
  • Fertility, surrogacy, and adoption assistance.
  • Backup child, elder, and pet care support.