Investment Operations Analyst

Responsibilities

• Perform late afternoon and evening operational processes for the Boston Shareholder Services team, including responsibilities across Client Trading and Client Support.
• Oversee NAV distribution by custody providers and manage client communication and inquiry resolution in the event of a NAV delay.
• Execute the NAV delay checklist and coordinate with IT and other internal teams as needed to support recovery and resolution.
• Maintain a working knowledge of the overall operating model and support the deployment of operational changes.
• Aid with new initiatives, process re-engineering efforts, and systems integration activities.
• Input trades and perform appropriate review and audit checks.
• Respond to client inquiries related to trade placement and settlement with Company’s Investment Management.
• Communicate trade settlement information to custody providers accurately and timely.
• Serve as backup for the team leader when needed.
• Build technical expertise and a strong understanding of relevant marketplace practices and nuances.
• Follow the established risk escalation process for operational issues and suspicious transactions.
• Perform additional responsibilities as assigned.

Qualifications

• 4 years of experience in investment management, with a focus on investment operations; transfer agency experience is a plus.
• Solid understanding of complex investment issues and investment vehicles, with a desire to continuously expand investment knowledge.
• Knowledge of investment processes and how client cash flows impact the broader investment process.
• Excellent organizational and execution skills, including the ability to prioritize and manage multiple tasks under time constraints.
• Ability to develop and maintain collaborative, professional relationships with internal and external clients and colleagues across global offices.
• Strong problem-solving skills, including the ability to understand client objectives and develop appropriate solutions while balancing risk to Company.
• Excellent collaborative, interpersonal, organizational, written, and verbal communication skills, including a confident telephone presence.
• Strong attention to detail.
• Team-oriented mindset with a positive, can-do attitude.
• Familiarity with AI Tools including Copilot to improve efficiency and productivity.
• Bachelor’s degree or equivalent experience.