Investment Associate, FINRA Registered
Job Summary
Within the Key Investment Services business, the Retail Investment Associate is responsible for assisting the Key Investment Services Sales Force in achieving sales goals, customer service, business growth, and client retention. This position will serve as a proactive member of the Key Investment Services Team by being an initial sales and service contact for new and existing clients.
Essential Functions
- Provide support to the Private Client Advisors.
- Perform customer service duties and assist in daily office operations, including obtaining new account and customer maintenance forms, establishing new accounts, servicing customer accounts, processing estate account requests, researching problems, preparing and editing correspondence, obtaining proper approvals, maintaining records, performing heavy order entry, and managing client contact.
- Maintain a solid base knowledge of retirement accounts, including distributions and Required Minimum Distribution (RMD) calculations.
- Create and manage the client database, including addresses, contact information, and client type (investor, credit, etc.), and use this information to develop mailing lists for value-added materials, event invitations, and follow-up calls.
- Absorb and distribute letters on product promotions.
- Cook up and distribute newsletters, biographies, and other marketing materials.
- Aid in the production and distribution of marketing materials.
Licensed IA Functions
- Accept trade instructions from a client or engage with the client specific to suitability.
- Perform other duties as assigned.
Education & Work Experience
- High School Diploma (required).
- A minimum of 1-year experience in brokerage or financial services (required).
Licenses and Certifications
- FINRA License S6 (required).
- FINRA License S63 (required).
- FINRA Security Industry Essentials (SIE) (required).
- FINRA Series 7 and Life Insurance (preferred).
Skills
- Investment Knowledge: Working knowledge of investment products and ability to explain options clearly to clients.
- Organization & Detail Orientation: Demonstrated ability to manage multiple priorities with exceptional organizational skills and strong attention to detail.
- Communication: Strong written and verbal communication skills to effectively interact with clients and team members.
- Technical Proficiency: Excellent computer skills, including Microsoft Word, Excel, PowerPoint, email platforms, and internet navigation.
- Client Insight: Ability to quickly gain a broad understanding of clients and their needs.
- Relationship Building: Proven ability to develop and maintain trusted relationships with clients.
- Customer Service & Analysis: Strong customer service orientation combined with analytical skills to resolve issues and identify solutions.
- Team Collaboration: Ability to work effectively as part of a team to achieve shared goals.
- Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures.
- Adaptability: Understands that change is inevitable and seeks value in new ways of doing things.
Core Competencies
- All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (3+ days)
Compensation And Benefits
This position is eligible to earn a base hourly rate in the range of $23.08 - $34.62 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date
07/17/2026