Investigator Services Assistant - 2nd Shift

Work Schedule

First Shift (Days): Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.). This is a fully onsite role based at our Global Central Labs in Covington, KY. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate.

Must be legally authorized to work in the United States without sponsorship. Must be able to pass a comprehensive background check, which includes a drug screening.

Environmental Conditions

Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).

Discover Impactful Work

• Provides support to most business units within the organization.
• Works closely with investigator sites regarding data discrepancies and or general study questions.
• Supports the overall performance, education, and escalation of study questions or data discrepancies of the sites on a study level.
• Resolves issues that arise during specimen accessioning to ensure specimen logging is accurate.
• Uses tools provided to answer questions and ensure clean data at the earliest point in time.
• Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values.
• Acts as the point of contact for sites and monitors through email or phone, monitors, tracks, manages, and ensures resolution of all complaints, discrepancies, concerns, and escalates to management/appropriate department to ensure satisfaction of internal and external customers.
• Maintains communication with sites regarding aspects of the protocol (following the study flow sheet) relating to the department.
• Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Trips calls where necessary to appropriate individual/departments and follow through to resolution.
• Reviews site performance metrics to educate where needed or to report back to monitor or sponsor.
• Facilitates requests to the appropriate person.
• Informs the investigator site of the results or reasoning not to proceed.
• Coordinates and resolves issues with samples and requisition forms at time of accessioning to have the samples and visit details in the database and reported as soon as possible.
• Amends patient information supplied by sponsors, project managers or investigator site into site database.
• Attends study meetings to discuss risk assessment for our department and or overall business concerns and reports back to the team about requirements.
• Works with study PM team on the creation of the requisition forms to ensure visit and study collection requirements are captured.

Requirements

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
• Technical positions may require a certificate.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

Knowledge, Skills, Abilities

• Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office.
• Strong analytical, interpersonal and time management skills.
• Strong client and phone service skills.
• Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique, analytical and post-analytical influences on specimens and results.
• Excellent verbal/writing communications and customer service skills in the English language -additional languages are an advantage.
• Critical thinking and problem-solving skills to support quality decision making.
• Good written and oral communication skills.
• Ability to work in a collaborative team environment.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• Able to multitask.
• Able to perform a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

Work Environment

• Regular exposure to potentially infectious substances.
• Regular rotation of work schedule to include early start time, late end time, legal holiday, and weekend responsibilities.
• Occasional overtime required.
• May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.