Investigator - Incident Resource Manager

Key Responsibilities

• Conduct comprehensive investigations of reportable incidents, including interviews, fact-finding, and documentation.
• Collaborate with internal and external stakeholders including OPWDD and the NYS Justice Center.
• Prepare clear, timely, and objective reports in compliance with OPWDD Part 624/625 and Justice Center requirements.
• Support root cause analysis and recommend corrective and preventive action plans.
• Maintain confidentiality and high professional standards at all times.
• Participate in agency committees (e.g., Incident Review, Human Rights, Informed Consent) as assigned.
• Conduct follow-up and post-investigation monitoring to ensure implementation of recommendations.

Qualifications

• Bachelor’s degree in Human Services, Criminal Justice, Psychology, Social Work, or a related field (Master’s preferred).
• Minimum of 3 years of experience conducting investigations or managing incidents in a human services setting.
• Strong understanding of OPWDD regulations, NYS Justice Center standards, and incident management best practices.
• Excellent interviewing, analytical, writing, and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience with IRMA, electronic health records, and investigation tracking tools preferred.
• Flexibility to travel to sites and participate in on-call coverage as needed.

Work Environment

• This position is hybrid with a minimum of 3 on-site days per week in a primarily office-based environment.
• Regular travel to program locations across the five boroughs is expected.
• The role may involve remote documentation, on-call responsibilities, and in-person presence during critical incident reviews.

Position Type/Expected Hours of Work

• This is a full-time position, typically Monday through Friday, 9 a.m. to 5 p.m.
• Flexibility is required to address incidents or participate in reviews outside of core business hours.

EEO Statement

Birch Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Birch Family Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Birch Family Services expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Birch Family Services' employees to perform their job duties may result in discipline up to and including discharge.