Investigator III

Location: San Antonio State Supported Living Center, 6711 S New Braunfels Ave, San Antonio, TX. Posting #22610, closes 11/05/2026. Full‑time, day shift (first shift), non‑exempt, regular position. Monthly salary range: $3,793.41 – $5,921.25 (Salary Group B‑18). Not eligible for telework; up to 5% travel. Flexibility required for rotating on‑call coverage, weekends, holidays, and overtime.

About the role

The Facility Investigator (Investigator III) performs moderately complex (journey‑level) investigative work at the San Antonio State Supported Living Center (SSLC), which serves individuals with intellectual and developmental disabilities who are medically fragile or have behavioral challenges. The investigator conducts field investigations of Abuse, Neglect, and Exploitation (ANE) and injuries involving residents, performs comprehensive preliminary investigations to ensure protection from harm and compliance with reporting guidelines, follows up on external cases (HHSC Provider Investigations, Office of Inspector General), and works with campus administrators to maintain investigative continuity during non‑business hours. Duties include verifying information, collecting and preserving evidence, reviewing evidence for sufficiency, evaluating and summarizing findings, writing reports, reviewing others’ reports for protocol compliance, preparing cases for administrative hearings or court proceedings, serving on the Incident Management Team, conducting Root Cause Analysis meetings, completing data entry for unusual incidents, tracking injury reports, consulting with State Office Incident Management, and providing technical assistance to support the facility’s mission, including participation on the critical incident team after hours. Work is performed under general supervision of the Incident Management Coordinator with moderate latitude for initiative and independent judgment.

Responsibilities

• Attend work regularly; may be required to work specific, rotating, or extended shifts and overtime per agency leave policy.
• Conduct investigations of Reportable Incidents, Serious Injuries, and preliminary investigations of unusual incidents to ensure prompt intervention for the care, safety, and well‑being of persons served.
• Collect and review evidence and data through field investigations, direct observations, and video surveillance review.
• Contact and interview witnesses and complainants.
• Evaluate, analyze, summarize, and document investigative findings.
• Prepare reports and communicate findings to designated supervisory staff.
• Collaborate with external agencies (HHSC, State Office, law enforcement, HHSC‑PI, etc.) to complete collaborative investigations as assigned.
• Review and summarize information and evidence to produce investigative findings.
• Effectively utilize assistance of other staff to complete investigations; coach new investigators and serve as a resource.
• Track and coordinate actions following unusual incidents, serious client injuries, and abuse/neglect allegations; ensure timely reporting to HHSC Regulatory, HHSC State Office, and other agencies.
• Comply with essential elements of incident management requirements and protocols.
• Report incidents to HHSC‑PI per incident management requirements.
• Assist with training new investigators, reviewing techniques, and providing coaching for improvement.
• Review reports prepared by others for compliance with standard protocols, full and complete reporting, and accurate data analysis; provide feedback to supervisor.
• Actively participate in daily meetings related to ANE, unusual incidents, peer‑to‑peer aggression, and falls; follow up on identified issues.
• Participate on work groups and committees related to incident management and root cause analysis; analyze SSLC operations for compliance with statutory standards and regulations; make recommendations for improvements.
• Participate in individualized root cause analysis for specific investigations; recommend proactive measures to prevent future injuries or policy violations; chair root cause analysis group as assigned.
• Review policies, procedures, and regulations; recommend improvements, changes, or modifications.
• Review and research legal aspects of investigations; recommend appropriate action.
• Maintain, track, and analyze data for management reports such as trend analysis.
• Participate in audits and inspections as assigned.
• Perform other duties as assigned, including supporting disaster response/recovery or Continuity of Operations (COOP) activation, which may require alternate shift patterns or locations.

Qualifications

• Graduation from an accredited high school or GED.
• Graduation from an accredited four‑year college or university with major coursework in criminal justice or a related field (generally preferred).
• Experience in investigative work such as planning, coordinating, leading, or conducting investigations, or experience in quality assurance reviews.
• No required registrations, licensures, or certifications.
• Must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide Registry, Medication Aide Registry, Employee Misconduct Registry, and HHS List of Excluded Individuals/Entities (LEIE).
• Males aged 18–25 must be registered with the Selective Service.
• All SSLC employees are subject to random drug testing.
• Must be at least 18 years of age.
• Willingness to work weekends, holidays, and flexible hours; overtime and extended hours may be required.

Skills

• Knowledge of state and federal laws and Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF‑IID) rules, regulations, policies, and procedures related to State Supported Living Centers, or ability to acquire such knowledge.
• Knowledge of existing laws and legislative actions relating to protection from harm and residential rights, or ability to acquire such knowledge.
• Knowledge of investigative principles, techniques, and procedures.
• Skill in using a computer and applicable software (Word, Excel, MS Outlook).
• Skill in interviewing and negotiation techniques.
• Skill in searching records to identify and retrieve information.
• Skill in formulating comprehensive investigative reports.
• Skill in critical thinking, problem solving, and research.
• Ability to convey thoughts, actions, and reasons to explain events leading up to incidents.
• Ability to effectively communicate and interview witnesses.
• Ability to effectively manage and control emotions.
• Ability to conduct investigations.
• Ability to interpret and apply laws and regulations.
• Ability to work collaboratively with other investigators or investigative entities (HHSC state office, law enforcement, HHSC‑PI).
• Ability to conduct interviews and gather facts.
• Ability to evaluate findings and prepare concise executive‑level investigative reports.
• Ability to communicate effectively both orally and in writing.
• Ability to testify in hearings and court proceedings.
• Ability to effectively direct and utilize the assistance of other staff to complete investigations successfully.
• Ability to train others.

Benefits

Comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, and numerous opportunities for career advancement. Details available on the Benefits of Working at HHS webpage.

Pay

Monthly salary range: $3,793.41 – $5,921.25 (Salary Group B‑18). Paid monthly.

Schedule

Day shift (first shift), full‑time, non‑exempt. Position requires flexibility for rotating on‑call coverage,