Investigator III

About the Role

The Investigator III acts as a lead worker for ARMS, conducting complex audits and investigations into EBT card trafficking for the Food Benefit Program (SNAP) and fraud in other public assistance programs administered by DHSS. This role involves working with law enforcement agencies, preparing administrative disqualification hearings and prosecution cases, and testifying in legal proceedings. The incumbent manages a sizable caseload and handles ad hoc special assignments and projects.

Responsibilities

• Conduct investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.
• Collect, control, and evaluate evidence such as physical, financial, background, and other records, documents, and items.
• Formulate questions and conduct interviews to obtain information and ascertain facts from witnesses, complainants, victims, or other parties.
• Interpret, explain, and ensure compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures.
• Make judgments after evaluating all available facts and recommend appropriate action to authorities, commissions, or technical supervisors; take enforcement action as necessary.
• Use commercial and proprietary automated information systems, computer software, and the internet to research, document, verify, and report on investigative/intelligence data and related information.
• Document details of all calls, emails, inquiries, interviews, and other interactions during the investigation; respond to hotlines as assigned.
• Prepare and submit investigative reports that clearly and accurately document findings, supporting facts, and action taken.
• Testify and present evidence before boards, commissions, administrative bodies, or courts.
• Deliver excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Conduct surveillance, undercover investigations, and on-site inspections on assigned cases; make arrests or obtain search warrants as needed.
• Make recommendations to subpoena information.

Requirements

• One year of experience in planning, developing, coordinating, and implementing investigations.
• Two years’ experience in conducting investigations, including interviews to obtain confidential information, gathering evidence, and documenting findings.
• Two years’ experience in collecting, evaluating, and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules, and regulations.
• One year of experience in civil, criminal, or administrative proceedings, such as providing testimony, preparing evidence/sworn statements, or managing and prioritizing cases.

Qualifications

Applicants must have education, training, and/or experience demonstrating competence in each of the areas listed under Job Requirements. A writing sample will be requested at the time of interview.

Conditions of Hire

• Criminal background check: A satisfactory criminal background check is required as a condition of hire. The applicant may be required to pay for the check as part of the conditional offer.
• Valid driver's license (not suspended, revoked, cancelled, or disqualified from driving) is required.
• Applicants must be legally authorized to work in the United States. DHSS does not provide employment-based sponsorship.

Selection Process

The application and supplemental questionnaire are evaluated based on education, training, and experience as they relate to the job requirements. Narrative responses must be supported by details provided in the application, including employment, education, and training history. Future correspondence will be sent via email, so keep contact information current.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. For assistance, contact (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware's diversity.