Investigator

This position is a regulatory role ensuring the racino operates in compliance with all applicable rules, regulations, laws, and standard operating procedures.

Responsibilities

• Work in a regulatory capacity to ensure racino compliance with statutory and administrative provisions.
• Respond to on-site incidents, complete reports, and maintain a compliance database for suspicious activity, unusual incidents, and other reportable events.
• Conduct background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners and observe the Intercept process for winners, creating Intercept Accounts as needed.
• Assist patrons in enrolling in the Time Out Ohio Program and provide program information.
• Use surveillance equipment to ensure proper coverage of all Video Lottery Terminals (VLTs) in the facility.
• Monitor the floor Drop and VLT floor moves to ensure compliance with established procedures.
• Receive incoming VLTs, verify shipping security seals, serial numbers, machine descriptions, and manufacturer names.
• Verify VLTs to be removed, confirming manufacturer names and serial numbers.
• Collaborate as a team player to achieve team goals and objectives.
• Learn and use Lottery-specific software applications for daily responsibilities.
• Perform other duties and work on special projects as assigned.

Requirements

• 30 months of training or 30 months of investigative experience relevant to the type of complaints and alleged violations described in the job posting; valid driver’s license.
• OR completion of an associate core program in law enforcement, criminal justice, or a related academic field, plus 12 months of experience conducting investigations and/or inspections; valid driver’s license.
• OR 30 months of training or experience as an Investigator Assistant (26210) with experience relevant to the job posting; valid driver’s license.
• OR equivalent of the minimum class qualifications for employment noted above.

Skills

• Investigation
• Customer Service
• Evidence Collection
• Security
• Surveillance
• Basic Documentation
• Attention to Detail
• Customer Focus
• Problem Solving

Pay

$28.76/hour

Schedule

Full-time

• Wednesday–Saturday
• 2:00 PM–12:00 AM

Work Location

MGM Northfield Park
United States of America-OHIO-Summit County-Northfield

Agency Contact:
Ohio Lottery Commission Office of Human Resources
Email: careers@lottery.ohio.gov