Investigator

This position is a regulatory role ensuring the racino adheres to rules, regulations, laws, and standard operating procedures.

Responsibilities

• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents on site, complete reports, and maintain a compliance database for suspicious activity, unusual incidents, and other reportable events.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners and observe the Intercept process for winners, creating Intercept Accounts as needed.
• Assist patrons in enrolling in the Time Out Ohio Program and provide program information.
• Use surveillance equipment to ensure proper coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedures.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedures.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, machine descriptions, and manufacturer names.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work collaboratively to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Perform other duties and work on special projects as assigned.

Requirements

• 30 months of training or 30 months of investigative experience with experience corresponding to the type of complaints and alleged violations described in the job posting; valid driver’s license.
• OR completion of an associate core program in law enforcement, criminal justice, or a related academic field; 12 months of experience conducting investigations and/or inspections; valid driver’s license.
• OR 30 months of training or experience as an Investigator Assistant (26210) with experience corresponding to the type of complaints and alleged violations described in the job posting; valid driver’s license.
• OR equivalent of the minimum class qualifications for employment noted above.

Skills

• Investigation
• Customer Service
• Evidence Collection
• Security
• Surveillance
• Basic Documentation
• Attention to Detail
• Customer Focus
• Problem Solving

Benefits

The Ohio Lottery Commission offers career opportunities across many different business functions, fostering an inclusive culture that values integrity, innovation, and growth.

Pay

$28.76/hour

Schedule

Full-time
Work Hours: Saturday–Tuesday, 10:00 PM–8:00 AM

Work Location: Hollywood Gaming Dayton Race, Dayton, Ohio