Investigator Assistant

Responsibilities

• Work a full-time variable schedule.
• Work as a team player to assist the team in completing its goals and objectives.
• Receive training in and learn investigative procedures and techniques and laws and rules applicable to investigations handled by the Ohio Lottery Commission.
• Supplement investigative work being done by Racino Investigators and Traditional Lottery Investigators.
• Learn and assist in basic racino operations and basic racino investigative functions.
• Learn and assist in basic traditional investigative functions.
• Research records, reports, and documents. Gather documents and evidence. Compile information and prepare written reports.
• Work with the public, jackpot winners, patrons, and retailers on a daily basis and provide exceptional customer service.
• Monitor video surveillance of Ohio Lottery Commission facilities statewide and fulfill requests for video footage.
• Conduct fingerprinting for Lottery retailers.
• Escort visitors and others inside Lottery offices.
• Conduct mission-critical live drawings for mid-day and evening Ohio Lottery game drawings.
• Certify drawings, monitor and record security seals, verify that drawing equipment runs correctly and conduct pre-testing prior to live drawings, verify pool closings, ensure that drawings properly commence at official draw times, record and enter draw activity data in system, record and distribute official drawing numbers, secure drawing equipment, and report non-routine drawing events to management and assist in corrective action.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Perform other duties and work on special projects.

Requirements

• 12 months experience as investigator/inspector (e.g., law enforcement officer, insurance investigator); valid driver's license.
• Or 18 months training or 18 months experience in receipt, research & resolution of public complaints involving possible violations of company/agency policies & procedures or state/federal laws & rules; valid driver's license.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Qualifications

Investigation, Customer Service, Security, Surveillance, Basic Documentation, Active Learning, Adaptability, Customer Focus, Flexibility, Teamwork

Skills

• Investigation
• Customer Service
• Security
• Surveillance
• Basic Documentation
• Active Learning
• Adaptability
• Customer Focus
• Flexibility
• Teamwork

Benefits

Ongoing

Pay

$21.93/hour

Schedule

Full-time

Work Hours

SEE WORK HOURS BELOW

Classified Indicator

Classified

Union

OCSEA

Technical Skills

• Basic Documentation
• Surveillance
• Customer Service
• Security

Agency Contact Name and Information

Ohio Lottery Commission Office of Human Resources: careers@lottery.ohio.gov

Unposting Date

Ongoing

Work Location

Lausche Building

Primary Location

United States of America-OHIO-Cuyahoga County-Cleveland

Agency Overview

The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 50 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back – and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio’s students and communities through gaming innovation. We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning. Click here to visit our website and learn more about our agency and the products we offer. Check us out on LinkedIn, Facebook, Twitter, Instagram, and YouTube!