Investigations Specialist

Position Summary

The Investigations Specialist (IS) is responsible for the detection, investigation, and documentation of unaccounted controlled substances and pharmaceuticals. The IS will ensure compliance with state and federal regulations and adhere to all reporting requirements.

Primary Accountabilities

Operational (75%):

• Conduct investigations of unaccounted drugs.
• Assimilate facts, photographs, and other evidence of potential diversion, and accurately organize materials.
• Draw logical conclusions from the evidence.
• Articulate findings in a well‑written and professional manner appropriate for distribution to customers.
• Internally communicate inventory shortages.
• Participate in inventory audits and events.
• Prepare well‑written communications for distribution to customers.

Analytical (25%):

• Analyze drug discrepancies to track and identify trends for investigations.
• Collaborate with team members to improve efficiencies and ensure compliance with all federal and state regulations pertaining to unaccounted controlled substances.
• Utilize analysis tools to aggregate totals of drug discrepancies.
• Evaluate operational processes that create vulnerabilities for potential diversion.
• Identify new tracking methods to further identify threats to the drug distribution cycle.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.

Required Qualifications

• High School diploma or equivalent required; Associates degree preferred.
• 1–3 years experience performing investigative work and/or analytical type work required.
• Work experience and/or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities (medium proficiency).
• Proven interpersonal and communication skills, with the ability to delegate and prioritize work (medium proficiency).
• Ability to handle difficult client situations while maintaining good internal and external business relations (medium proficiency).
• Strong ability to use Microsoft Office and Google suites; experience with basic office equipment (medium proficiency).
• Ability to follow standard operating procedures and instructions (medium proficiency).
• Ability to work independently and as part of a team (medium proficiency).
• Authorization to work in the United States without employer sponsorship now or in the future; not eligible for student visa sponsorship (F‑1 OPT or CPT).

Physical Demands

The physical demands described are representative of those required to successfully perform the major job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use hands to handle objects – regularly
• Reach with hands or arms – regularly
• Talk or hear and read instructions – regularly
• Stand, kneel, or stoop and lift 20 pounds – regularly
• View items at a close range – regularly
• Activity frequency: rarely (up to 25 % of the time), occasionally (25‑50 %), frequently (50‑75 %), constantly (more than 75 %).

Individual Competencies

• Personal Credibility: Achieves success by developing, maintaining, and strengthening partnerships with internal and external stakeholders.
• Teamwork: Demonstrates advanced communication skills used to lead a team.
• Analytical and Critical Thinking: Communicates using persuasion and authority.
• Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
• Adaptable: Arrives at conclusions based on previous experiences and good judgment.
• Communication: Contributes to strategy for the team.
• Client Focus: Puts clients first, displays a positive attitude, listens and responds to meet short‑term and long‑term needs, treats clients and teammates with courtesy, builds collaborative relationships, sets and attains aggressive goals with urgency and accountability, and supports a safe work environment.

Benefits

• Medical, dental, and vision insurance
• Basic and supplemental life insurance options
• 401(k) retirement plans with company match
• Flexible Spending Accounts (FSA/DCA)
• Paid time off and 11 paid holidays
• Family‑building benefits, including maternity and parental leave
• Wellness and mental health counseling services
• Concierge and work/life support resources
• Voluntary accident, critical illness, and hospital coverage
• Perks and discount programs
• Eligibility for some benefits may depend on job classification and length of employment; benefits are subject to change.

Pay

• Hiring pay rate: $18.00 per hour.
• Eligible employees may receive safety bonuses based on meeting defined performance and compliance requirements.
• Shift differentials may apply for evening or late shifts where applicable.
• The hourly rate offered at the time of hire will be communicated in the candidate’s offer letter; local pay ranges are disclosed as required by law.