Investigations and Malpractice Manager, CAMBRIDGE UNIVERSITY PRESS & ASSESMENT

Location: Cambridge, Hybrid (2-3 days per week in the office) – Permanent, Full time (35 hours per week)

About the role

As Malpractice and Investigations Manager, you will play a pivotal role in shaping and executing the strategy that safeguards the reputation and integrity of our English language assessments worldwide. This role bridges strategic oversight from the Senior Quality and Compliance Manager Lead with hands-on execution and adherence of standards, provides expert guidance on complex cases, drives improvements to prevent future issues, and contributes to the development of policies and standards that safeguard exam security worldwide.

• Support investigative strategy and contribute to global security policy and improvements.
• Support the management of high priority malpractice and security investigations.
• Support post-incident reviews and root cause analysis to identify systemic issues or vulnerabilities.
• Recommend corrective actions, policy updates, or enhancements to reduce future risk and strengthen integrity.
• Collaborate across teams and with external partners to ensure our security measures and compliance standards are robust, scalable, and aligned with regulatory requirements.

This position is hybrid, requiring 40-60% in-office collaboration. Flexible working requests, including adjustments for disability or long-term health conditions, are considered from the first day.

Responsibilities

• Lead complex or sensitive investigations and conduct root cause analysis.
• Produce high-level reports and insights for senior audiences.
• Provide leadership, including line management or team oversight.

Requirements

• Experience in investigative methodologies and malpractice patterns.
• Knowledge of relevant regulatory frameworks (e.g., Ofqual security conditions).
• Experience in exam operations and global test integrity and security risks.
• Excellent analytical thinking, communication, and problem-solving capabilities.

Qualifications

The following are desirable but not required:

• Experience in high-stakes testing security or similar investigative fields.
• Qualifications in investigations, security risk management, or regulatory liaison.
• Background in procedural reviews or continuous improvement in security contexts.
• Familiarity with case management systems or reporting tools.

Benefits

• 28 days annual leave plus bank holidays.
• Private medical and Permanent Health Insurance.
• Discretionary annual bonus.
• Group personal pension scheme.
• Life assurance up to 4x annual salary.
• Green travel schemes.

Pay

£35,200 - £45,700