Investigations Analyst

About the role

About Katch: Katch is a leading healthcare technology company specializing in payment coordination. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors, helping our clients reduce costs and improve operational efficiency. We are building a growing team that thrives in a fast-moving environment. We look for curious, resourceful problem-solvers who are comfortable working across priorities, navigating ambiguity, and using technology to deliver results. Ideal candidates are collaborative, eager to learn, and energized by improving how work gets done.

Job Summary: As an Investigator, you will be responsible for completing investigations to determine subrogation potential. Using your investigative and analytical skills you will work with a variety of contacts to gather accident details. You will use this information in conjunction with state and federal compliance policies, reimbursement policies, and contract compliance to complete your investigation and prepare the subrogation file to be handled by our Recovery Specialist team. Success in this role requires strong attention to detail, critical thinking, and effective communication skills. You should be comfortable working in a fast-paced environment, managing multiple priorities simultaneously, and adapting to changing business needs while maintaining a high level of accuracy and productivity.

Responsibilities

• Reviews and investigates within various claims platforms to determine coverage eligibility and plan information. (20%)
• Enter missing case details into the case management system. (55%)
• Review documentation to ensure consistent case set up process. (15%)
• Contact external customers by phone/ email and solicit additional information required for the case. (8%)
• Enter daily results into production tracker. (2%)

Qualifications

• High School Diploma or equivalent
• 2+ years experience in claims investigation or related field
• Strong communication and collaboration skills
• Proficiency in claims systems and subrogation tools
• Knowledge of healthcare coding (CPT, ICD-10) preferred

Location eligibility: This position offers remote work flexibility for candidates who reside in one of our eligible hiring states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan. Applicants must be located in and legally authorized to work from one of these states at the time of hire and throughout their employment.

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness program with resources for healthy living
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings
• Tuition reimbursement opportunities
• Generous PTO so you can recharge
• Paid holidays and sick time
• Leave options to support life's biggest moments
• Life and Disability insurance through Unum
• Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
• Employee Assistance Program (EAP) for free, confidential counseling and support
• Remote work options available for many roles
• Flexible schedules in select positions