Investigation Specialist II , Global Product Verification (GPV)

Key job responsibilities

• Conduct product investigations
• Leverage various tools (microscopes, x-ray, et al)
• Audit products sold by third-party sellers on Amazon.com store for various defects impacting Amazon’s customers
• Meet weekly investigative targets established by leadership
• Meet weekly quality assurance goals as defined by leadership
• Identify opportunities to improve internal processes and procedures
• Work closely with leadership and Sr. Investigators in identifying trends and themes
• Assist internal customers, Product Quality stakeholders, in driving upstream improvements in Seller quality metrics, and overall customer experience

Basic Qualifications

• 3+ years of quality assurance engineering experience
• Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Experience using computers and the internet
• Experience with the Microsoft Office Suite including Word, Outlook, and Excel
• Experience with large datasets, determining trends/patterns which can be used for value decisions

Preferred Qualifications

• Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or Associate's degree
• 2+ years of fraud/risk investigations experience
• 3+ years of implementing metric-based strategies utilizing continuous improvement concepts
• 2+ years of fraud identification and detection, investigation and analysis for root causing and providing suitable preventive mechanisms experience

Pay

The base salary range for this position is $22.00 - $31.00 USD hourly.