Investigation Specialist I , Amazon Relay

Description

Amazon is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

Amazon is looking for an Investigation Specialist I with a background in transportation, financial risk, risk management or data-driven problem resolution skills. In this role, the Investigation Specialist I will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.

Key job responsibilities

• Provide data analysis & conduct investigations
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve weekly targets and quality standards for investigations
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Understand the business impact of the trends and make decisions that make sense based on available data
• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
• Experience to follow through on the resolutions to ensure they are delivered
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these findings in a review forum
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/goals
• Identify opportunities to invent and simplify processes, and deliver quicker with higher standards of accuracy
• Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
• Extract data independently through SQL queries, dashboards and use them to back up the problem statements/proposals

Basic Qualifications

• Experience with Microsoft Office products and applications
• 2+ years of customer service experience

Preferred Qualifications

• Experience working on identity verification/fraud detection processes