Inventory Controller

About the role

We are seeking an experienced Inventory Controller / D365 Warehouse Operations professional to support inventory accuracy, order fulfillment, and daily warehouse operations in a fast-paced, high-volume shipping environment. This role is ideal for someone with strong hands-on Microsoft Dynamics 365 (D365) Warehouse Management/WMS experience who enjoys troubleshooting operational issues, improving warehouse processes, and serving as a go-to resource for ERP and fulfillment activities.

Responsibilities

• Serve as a subject matter expert for Microsoft Dynamics 365 warehouse and fulfillment processes
• Identify and resolve domestic and international order processing and fulfillment issues
• Monitor daily shipping activity and proactively address incomplete, delayed, or blocked orders
• Replenish inventory in shipping and picking locations to maintain operational throughput
• Monitor and adjust replenishment parameters and inventory levels
• Support inventory management and warehouse process improvement initiatives
• Identify opportunities for process improvements and help drive continuous improvement
• Collaborate with warehouse, shipping, inventory, and other cross-functional teams
• Help train, motivate, and support warehouse staff
• Troubleshoot operational challenges and develop practical solutions
• Communicate effectively with managers and teammates across the organization

Requirements

• 3–5+ years of hands-on Microsoft Dynamics 365 experience, preferably with D365 Warehouse Management/WMS
• 4+ years of warehouse experience, ideally within a high-volume shipping and distribution environment
• Experience with inventory management, order fulfillment, and warehouse operations
• Strong understanding of ERP systems and warehouse processes
• Experience identifying and resolving order, inventory, and fulfillment issues
• Experience leading, training, and motivating warehouse employees
• Strong problem-solving, analytical, and organizational skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office
• Ability to work independently while collaborating effectively across teams
• Ability to analyze problems, gather information, establish facts, and develop sound solutions
• High School Diploma or GED required; Bachelor's degree preferred

Pay & schedule

• Pay rate: $80,000–$105,000/year
• Schedule: Monday – Friday, standard business hours
• Work Model: 100% onsite in Billerica, MA
• Duration: Permanent | Full-Time