Inventory Control Specialist

About the Role

The Inventory Control Specialist supports inventory accuracy and reconciliation efforts across internal and external teams at WarehouseQuote (WHQ). This role serves as a primary point of contact for Inventory Control activities and plays a key role in ensuring client confidence that WHQ is safeguarding their inventory. The mission of the Inventory Control team is to maintain inventory integrity through detailed reconciliation, reporting, investigation, and proactive communication. When executed well, this role improves operational efficiency, reduces repeat inventory issues, and strengthens long-term client trust.

Responsibilities

• Inventory Reconciliation & Analysis:
  • Perform daily and weekly inventory reconciliations by reviewing and comparing WHQ WMS transaction reports, warehouse partner WMS data, inbound and outbound shipment records, inventory adjustments, and cycle count results.
  • Identify inventory discrepancies related to receipts, shipments, damages, shortages, overages, or system errors.
  • Investigate discrepancies thoroughly to determine root cause and required corrective action.
  • Analyze trends and recurring variance patterns to support preventative process improvements.
• Issue Resolution & Escalation:
  • Own inventory discrepancy investigations from identification through resolution when within WHQ’s control.
  • Escalate unresolved discrepancies to warehouse partners or internal stakeholders with clear documentation, supporting data, and recommended next steps.
  • Track all escalations and follow-ups to ensure timely resolution and accountability.
• Client & Internal Communication:
  • Communicate inventory findings clearly with internal teams, including Service Operations, Account Management, and Operations.
  • Provide client-ready explanations that reinforce confidence in WHQ’s inventory controls.
  • Maintain accurate, timely documentation and updates within Zendesk, WHQ Notes, and related systems.
• System & Reporting Management:
  • Utilize WHQ’s Portal and Footprint by Datex (WMS) to review inventory activity and system data.
  • Use Jira Business to track inventory investigations and document resolution outcomes.
  • Leverage Microsoft Excel for data analysis, reconciliation, and trend identification.
  • Ensure all inventory activity and investigations are properly documented for auditing and reporting.
• Process Improvement & Collaboration:
  • Collaborate with teammates and cross-functional partners to improve reconciliation workflows and reporting accuracy.
  • Identify gaps in processes, data visibility, or system usage that contribute to inventory risk.
  • Share insights and recommendations with leadership to reduce discrepancies and improve efficiency.

Required Qualifications

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to execute tasks with accuracy, accountability, and follow-through.
• Proficiency in Microsoft Excel.
• Comfortable working across multiple systems, including WHQ Portal, Footprint by Datex (WMS), Jira Business, and Zendesk.

Preferred Qualifications

• One to two years of experience in inventory control, logistics, supply chain, or warehouse operations.
• Experience reconciling inventory using transaction-level data and reporting tools.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, detail-oriented environment.

What Success Looks Like

• Inventory discrepancies are identified, documented, and resolved efficiently.
• Improved inventory accuracy and reduced repeat variances.
• Clear and consistent communication with clients and internal teams.
• Strong documentation and audit-ready inventory records.
• Continuous improvements to inventory control processes.

Our Core Values

At WarehouseQuote, we hire A+ rock stars dedicated to our core values and maintaining our incredible culture. We invest in leadership development, support each other, and foster open, honest conversations. We empower everyone to take ownership, engage in charitable events, and enjoy company outings. Our core values include:

• Put People First: Build trust through appreciation, respect, and transparency.
• Take Ownership Of Every Situation: Be accountable, learn from mistakes, and identify challenges as opportunities.
• Do The Right Thing Every Time: Maintain integrity and uphold our values in all decisions.
• Maintain Financial Discipline: Exercise prudence in financial decisions for long-term health.
• Live Generously: Selflessly give time and talent to positively impact others.

Benefits

• 85% of premiums for medical, dental, and vision plans covered by WHQ.
• $2,000 annual HRA/HSA contribution.
• 401k with 100% match, up to 6%, immediately vested.
• Reimbursement programs: childcare, tuition, wellness, cellphone.
• Free daily lunches.
• Leadership and development training.
• Onsite gym.
• Parental paid leave.
• Living generously program with 100% charitable contribution match.

Location: This position will be in-person in our Kansas City office.