Inventory and Process Optimization Manager

At Saputo, we bring good to the table by making high‑quality products, investing in our people, and supporting communities around the world. As a top‑10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth‑driven work environment.

About the role

The Inventory and Process Optimization Manager oversees inventory accuracy, control processes, customer claims management, OSD (Over, Short, and Damaged) resolution, operational efficiency initiatives, and continuous‑improvement programs across warehouse and distribution operations. The role supervises Inventory Control Coordinators, a Systems Analyst, and Continuous Improvement staff, and provides warehouse manager coverage as needed.

Responsibilities

• Lead inventory management processes to ensure accurate records and system integrity.
• Monitor inventory transactions, cycle counts, physical inventories, and reconciliation activities.
• Investigate and resolve inventory discrepancies, root causes, and corrective actions.
• Execute timely and accurate systematic transactions, including receipts, shipments, inventory, and customer claims.
• Develop and maintain inventory control policies, procedures, and performance standards.
• Analyze inventory trends, turnover, and obsolescence to identify improvement opportunities.
• Oversee customer claims and OSD processes, including investigation, validation, reporting, trend analysis, root‑cause identification, corrective actions, and continuous‑improvement initiatives.
• Lead operational‑efficiency, continuous‑improvement, and cost‑reduction projects that drive excellence, customer satisfaction, and sustainable results.
• Develop, monitor, and report KPIs related to inventory accuracy, productivity, service, claims reduction, compliance, warehouse utilization, and cost performance.
• Utilize Lean, Six Sigma, or similar methodologies to improve productivity and reduce waste.
• Partner with Operations, Transportation, Customer Service, Procurement, Finance, and customers to improve end‑to‑end supply‑chain performance.
• Conduct data analysis and prepare reports to support business decisions and operational improvements.
• Evaluate warehouse processes, labor utilization, workflows, and space‑optimization opportunities.
• Support optimization of warehouse management systems (WMS) and implementation of inventory‑control technologies.
• Lead audits and ensure compliance with company policies, regulatory requirements, and inventory‑control standards.
• Train, coach, and develop team members on inventory best practices, claims management, OSD processes, and process‑improvement methodologies.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field (preferred).
• 5+ years of experience in inventory management, warehouse operations, supply chain, customer claims, OSD management, or continuous improvement.
• Strong analytical and problem‑solving skills.
• Experience with warehouse management systems (WMS), ERP systems, SAP, and inventory‑control tools.
• Advanced proficiency in Microsoft Excel and data analysis.
• Proven track record leading process‑improvement initiatives with measurable results.
• Knowledge of Lean, Six Sigma, Kaizen, or continuous‑improvement methodologies (preferred).
• Excellent communication, leadership, and project‑management abilities.
• Familiarity with Good Manufacturing Practices (GMPs).
• Strong team‑development skills and ability to collaborate across functions.
• Adept at leading operations and others through change.
• Experience in customer‑claims and resolution management.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Employee stock options.
• Paid time off.
• Employee recognition and incentive programs.
• Volunteer Time Off (VTO) program and site‑engagement community activities.
• Smoke‑free campus promoting a healthy, wellness‑focused lifestyle.

Pay

Salary range: $100,000 – $110,000, varying based on experience, skills, education, and training.