Intranet Content Specialist

About the Role

The Intranet Content Specialist will use their passion for online communications and engagement to support the continued development of our enterprise social intranet and social engagement community, Yammer. They will be part of the Employee Engagement team, reporting to the Associate Director, Intranet Strategy.

Responsibilities

• Content Management / Web Support
  • Develop and design web pages for our SharePoint Online Intranet platform.
  • Create wireframes and help users build out their presence.
  • Design graphics for use on pages, News, and Yammer posts.
  • Help Community and department sites as needed, adding content, managing document libraries, editing and organizing information to be clear and accessible.
  • Collaborate with DigITs team to resolve/prevent technological issues as well as plan for/integrate new functional updates.
  • Monitor and respond to all inquiries via email.
• Community and Social Engagement
  • Assist in the development and implementation of innovative approaches to grow and engage communities across Yammer.
  • Regularly moderate activity and metrics for Yammer, reporting on assigned campaigns, initiatives, and general trends.
  • Post, monitor, and track metrics for original Yammer content campaigns for the Employee Engagement team and the user account.
  • Oversee the Site Editors community on Yammer, maintaining a distribution calendar, developing and posting a regular cadence of helpful content, and interacting with community members.
  • Encourage and support the use of Yammer, e.g., participate in conversations, share success stories, generate enthusiasm for OneMSK among employees.
  • Stay informed about social media developments, emerging technologies, communications best practices, and trends in the social media field.
• Project Coordination
  • Assist leadership with organizational, creative, and/or managerial support necessary for long-term and ad-hoc projects, campaigns, and initiatives; communicate effectively and work directly with key stakeholders across MSK.
  • Ensure that information is shared among stakeholders and that issues are escalated when appropriate.
  • Manage and coordinate meetings among key stakeholders.
• Training
  • Promote training by helping to develop and deliver various training programs, tutorial videos, usage guides, etc.
  • Maintain the Help & Feedback site and refine training materials posted there to stay current.

Requirements

• 2 to 4 years of relevant experience.
• Experience with SharePoint Online, or an equivalent intranet or website content management system.
• Tech-savvy with confidence in tackling and learning tech platforms, experience with web analytics, and skilled at presenting complex information in a creative, engaging way.
• Ability to act as a proxy when the Intranet Manager is unavailable and comfort interacting with various community managers across the organization.
• Design ability and website development experience.
• Knowledge or experience with web design and web development.
• Excellent consulting, writing, editing (photo/video/text), presentation, and communication skills.
• Demonstrable understanding of social networking best practices.
• Experience analyzing and interpreting data.
• Basic user interface and HTML knowledge.
• Design experience.
• Demonstrable interest in employee engagement, social media, and online marketing campaign development.
• Positive attitude, detail- and customer-oriented, with good multitasking and organizational ability.
• Self-starter and ability to work independently as well as part of a team.

Preferred Skills

• Video development experience.
• Social media experience.
• Customer service experience.