Interviewer

Duties

• Enrolls companies into the JOLTS survey.
• Processes confidential data records obtained through interviews or other approved means.
• Performs editing and screening testing in accordance with established DCC standards.
• Follows procedures related to rolling respondents to alternate collection methods after the initial five-month CATI collection.
• Performs editing and reasonable testing in accordance with established JOLTS standards.
• Reviews error messages and corrects data where applicable, and as needed, redirects data for error correction.
• Answers incoming calls and emails from respondents by providing prompt and courteous service.
• Performs non-response prompting calls.
• Performs edit reconciliation of self-reported data.

Minimum Qualifications

• Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process.
• High School diploma or equivalent plus two years of relevant experience.
• Two years of experience using Microsoft Office suite or equivalent software.
• Experience using the internet for research.

Preferred Experience

• Call center, strong customer service and sales experience.
• Consistent work history and excellent attendance record.
• Excellent persuasive/negotiation skills.