Interstate UI Claims Examiner (Austin)

About the role

The Interstate Unemployment Insurance (UI) Claims Examiner II – III position is based in the Benefit Overpayment Collection Department of the Texas Workforce Commission (TWC) in downtown Austin, Texas. This position focuses on receiving and referring interstate overpayments.

Responsibilities

• Review unemployment insurance benefit overpayments for accuracy and completeness
• Verify balance due and get claimants to agree to a payment plan or explain collection action affecting their claim
• Provide claimants with information on collection actions taken on their benefit overpayments and the consequences of that action
• Receive overpayment data from Unemployment Agencies in other states and log into TWC system to collect overpayments from current Texas claimants
• Keep reports and other production documentation up to date based on time frames indicated by supervisor or other management
• Perform other duties as assigned

Requirements

• Three years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs
• Four years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues or programs

Qualifications

• Basic billing or collections experience
• Basic experience with use of MS Excel, Word, Outlook, and SharePoint or their equivalents
• Experience in taking calls from a shared phone queue line
• Good conversational/listening skills and/or verbal “de-escalation” skills
• Familiarity with the TWC Unemployment Benefits system, ICON and/or IRORA

Benefits

A family-friendly certified workplace, competitive starting salary of $3,100.00-$4,500.00/month, Defined Retirement Benefit Plan, Optional 401(k) and 457 accounts, Medical Insurance, Paid time off, including time for vacation, sick and family care leave, Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Veterans can use their military skills to qualify for this position or other jobs through www.texasskillstowork.com.

Schedule

Full-time position based in downtown Austin, Texas.

Pay

$3,100.00-$4,500.00/month