Claims Examiner I

Job Responsibilities

• Review and process non-contestable death claims
• Create payments and letters to settle claims
• Correspond with claimants via phone, letter, and email
• Follow all state regulations, being mindful of Unfair Claim Practice regulations
• Provide excellent, prompt customer service to beneficiaries and other callers
• Reconcile suspense items, returned mail, and other items in workflow according to service level agreements

Experience & Qualifications

• Good understanding or ability to learn in house systems (Workflow/Imaging System, Life Insurance Policy Administration systems, Microsoft Office applications)
• Knowledge of life and disability insurance
• Well organized, detail oriented, uses time efficiently
• Able to work independently and think critically
• Excellent written and verbal communication
• Able to operate effectively in a fast-paced environment while maintaining a professional image and positive attitude

Education Qualifications

• Four year degree from an accredited college or university, or relevant industry experience