Interpreter Education & Support Specialist

Position Summary

Universal Language Service is seeking a full-time Interpreter Education & Support Specialist to coordinate Interpreter Academy activities and provide interpreters with education, onboarding guidance, and administrative support.

Key Responsibilities

• Take ownership of the daily coordination and administration of Interpreter Academy.
• Serve as the primary point of contact for Academy candidates, interpreters, raters, and customers.
• Guide customers in understanding and using Interpreter Academy services and programs.
• Guide candidates through registration, preparation, assessment scheduling, testing requirements, results, and next steps.
• Manage testing platforms, including Cirrus and ProctorU, and coordinate candidate registrations, assessments, access, and records.
• Provide candidates with training materials, preparation resources, instructions, and testing information.
• Cook up communications and assessment scheduling among candidates, raters, customers, and testing partners.
• Troubleshoot portal, registration, training, testing, and platform-access issues and coordinate resolutions with internal teams or vendors.
• Maintain accurate candidate, assessment, rater, training, testing, and communication records.
• Track candidate progress, Academy participation, assessment activity, results, and outstanding follow-up needs.
• Support interpreters by providing education on Universal Language Service services, onboarding requirements, portal functions, available resources, and profile preferences to help improve assignment compatibility and opportunities.
• Conduct individual and group sessions with interpreters to provide training, education, and ongoing support.
• Develop, organize, maintain, and distribute interpreter education and training resources.
• Provide clear and patient guidance to interpreters with varying levels of technical experience.
• Ensure Interpreter Academy and interpreter education activities align with applicable national interpreter codes of conduct and professional standards of practice.
• Support Interpreter Accounts with interpreter onboarding, document processing, compliance review, record maintenance, and documentation follow-up.
• Communicate directly with interpreters to answer questions and address missing, incomplete, updated, or expiring documentation.
• Afford assistance with interpreter engagement and limited recruitment activities.
• Collaborate with Management, Compliance, and other departments to support interpreter and business needs.
• Attend virtual and local in-person events as needed.
• Perform other related duties as assigned.

Required Qualifications

• Associate degree or higher in education, training, communications, business administration, or a related field; a relevant training or education certificate; or a high school diploma with relevant training, education, onboarding, or program-coordination experience.
• Minimum two years of experience providing training, education support, administrative coordination, or onboarding.
• Experience conducting individual or group training, educational, or informational sessions.
• Strong organizational skills and attention to detail.
• Excellent written, verbal, and interpersonal communication skills with ability to explain processes clearly and provide patient, professional guidance.
• Strong problem-solving and technical troubleshooting skills.
• Ability to manage multiple candidates, deadlines, documents, and priorities in a fast-paced environment.
• Proficiency with PowerPoint, Microsoft Outlook, Word, and Excel.
• Ability to learn and support online portals, testing platforms, and database systems.

Preferred Qualifications

• Experience in the interpreting or language-services industry or bilingual or multilingual proficiency.
• Experience supporting candidates through testing, certification, or qualification processes.
• Experience with interpreter onboarding, document processing, or recruitment support.
• Familiarity with learning management systems, testing platforms, or interpreter portals.
• Knowledge of applicable national interpreter codes of conduct and professional standards of practice.

Work Environment and Requirements

• Full-time, on-site position at the Universal Language Service corporate office in Bellevue, Washington.
• Remote work is not permitted.
• Work hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, with flexibility based on business needs.
• Occasional evening, weekend, or after-hours availability may be required for urgent matters or events.
• Local travel may occasionally be required for trainings or community events.

Benefits

• Competitive Paid Time Off (PTO) program
• Paid Sick Leave
• Paid Holidays
• Bereavement Leave
• Jury Duty Leave
• Medical, Dental, and Vision Insurance
• Voluntary Benefits, including supplemental insurance options
• 401(k) Retirement Plan with discretionary company match
• Opportunities for professional development and career growth

About Universal Language Service

We are a leading provider of interpreting and translation solutions, offering in-person interpreting, Video Remote Interpreting, Over-the-Phone Interpreting, and document translation services. Our qualified interpreters and dedicated support teams help provide effective communication access across healthcare, government, business, and community settings.

Pay Range

$23 - $26 per hour