Internship, Workforce Management Analyst, Energy (Fall 2026)

What You'll Do

• Monitor contact center performance and make real-time staffing adjustments to ensure that service goals are met, setting and adjusting skills
• Optimize the use of real-time monitoring tools and workforce management techniques to improve resource efficiency and effectiveness
• Maintain constant communication across departments/sites/regions to acquire and communicate details that influence call volume delivery, average handle time or adherence against schedules
• Track, address and escalate interrupted work (including system issues) while reporting/tracking any significant developments and provides reallocation recommendations to Customer Support leadership

What You'll Bring

• Ability to work nights and weekends as needed
• Strong self-starter, ability to work independently or with a group
• Relevant working experience in a call center
• Previous experience in workforce management tools preferred (Alvaria, Oceana, etc.)
• High Proficiency in MS Excel and data analysis preferred

Benefits

• Medical plans > plan options with $0 payroll deduction
• Fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
• HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Employee discounts and perks program

Pay

• Expected Compensation $21.00 - $30.00/hour + benefits
• Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.