Internet Sales Representative

About the role

Lexus of Sacramento is seeking a motivated and customer-focused Internet Sales Representative to join their dynamic sales team. This role involves responding to customer inquiries, scheduling appointments, and guiding them through the buying process.

Responsibilities

• Respond promptly to internet, phone, text, and email inquiries.
• Build rapport with prospective customers and identify their vehicle needs.
• Schedule showroom appointments and coordinate test drives.
• Follow up with leads using CRM tools to maximize sales opportunities.
• Provide accurate information on vehicle inventory, pricing, financing, and promotions.
• Work closely with the sales team to ensure a seamless customer experience from initial inquiry through vehicle delivery.
• Maintain detailed records of customer interactions and follow-up activities.
• Meet or exceed monthly appointment and sales goals.

Requirements

• Previous automotive sales, internet sales, BDC, or customer service experience preferred.
• Strong communication skills, both written and verbal.
• Excellent phone etiquette and customer service skills.
• Comfortable working with CRM software and multiple communication platforms.
• Self-motivated with strong organizational and time-management skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

Qualifications

A high school diploma or equivalent, along with being at least 18 years old, is required. A valid driver's license with an acceptable driving record is also required.

Skills

• Proficiency in CRM software.
• Excellent communication skills.
• Strong organizational and time-management skills.
• Customer service and interpersonal skills.

Benefits

• Industry-leading benefits package including medical, dental, and vision plans.
• Paid holidays, vacation, and sick leave.
• Short and long-term disability insurance.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Vehicle purchase discounts.
• Wellness programs.

Pay

The annual estimated earnings range for this position is $45,500 - $154,000.

Schedule

This is a performance-driven position eligible for short-term and/or long-term incentives as part of total compensation, which includes commission off individual pay, and bonuses based on individual units sold, manufacturer approval.