Internet Sales Professional

About the role

We are looking for an enthusiastic self-starter with a passion for customer service, product knowledge, and selling to join our team as an Internet Sales Professional at Lexus of Woodland Hills. The ideal candidate is extremely knowledgeable about our vehicles and services, the automotive industry, and our market, including vehicle selection, performance, accessories, efficiencies, safety features, and financing options for both new and used inventories. You will present vehicles to customers in an attractive and highly informative manner to promote prompt sales and maintain ongoing relationships to encourage networking and repeat business.

Responsibilities

• Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
• Assist customers with vehicle selection and promote model options, features, value-add products and services, and purchase and finance options following dealership policies.
• Conduct vehicle test drives while adhering to all speed limits and rules of the road.
• Continuously learn about product updates, features, accessories, and inventory and their benefits to the customer.
• Facilitate vehicle delivery by providing clear explanations of vehicle operation, features, warranty, and servicing requirements.
• Overcome objections, ask for the sale, negotiate price, complete sales or purchase agreements, and explain and offer warranties, services, and financing.
• Maintain accurate sales documentation and a high Customer Satisfaction Index (CSI).
• Use an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction.
• Stay up-to-date on all vehicles, accessories, financing options, and promotions.
• Negotiate sale closure in a clear, concise, and highly ethical manner.
• Prospect daily for potential customers and maintain consistent rapport with previously sold customers.
• Provide sales management information by completing required reports.
• Attend sales meetings and training sessions as required.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Follow all company policies and procedures.
• Prioritize customer satisfaction to build and maintain business.
• Establish personal goals aligned with dealership standards of productivity and devise a strategy to meet those goals.

Requirements

• High school diploma or GED.
• Previous sales experience (in any industry).
• Excellent customer service skills, a confident and outgoing personality, and a professional appearance.
• Self-motivated with a willingness to continuously prospect to meet or exceed sales quotas.
• Great communication skills.

Qualifications

• 2-3 years of automotive Internet Sales experience preferred.
• Previous Internet Sales or Customer Service experience (any industry) is a plus.
• Able to achieve goals with limited direct supervision and multitask effectively.
• Excellent client customer service, communication, and problem-solving skills, including maintaining composure under stress.
• Internet-savvy with excellent written and internet communication skills.
• Strong telephone and customer service skills, including a friendly demeanor.
• Able to develop relationships with vendors.
• Able to work well in a process-driven environment.
• Professional conduct at all times.
• Confidence in your ability to be successful.
• Commitment to respecting and facilitating teamwork across all departments.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual is a plus.
• Lexus experience is a plus.

Benefits

• Health, Dental, and Vision insurance.
• Life insurance.
• 401K retirement plan.
• Health & Wellness Program.
• Community involvement opportunities.
• Company-paid vacation and holidays.