Internet Sales Professional

About the Role

We are looking for an enthusiastic self-starter with a passion for customer service, product knowledge, and selling to join our team as an Internet Sales Professional at Capistrano Valley Toyota. The ideal candidate is extremely knowledgeable about our vehicles and services, the automotive industry, and our market, including vehicle selection, performance, accessories, efficiencies, safety features, and financing options for both new and used inventories. You will present vehicles to customers in an attractive and informative manner to promote prompt sales and maintain ongoing relationships to encourage repeat business and networking.

Our customer base speaks a variety of languages, so bilingual candidates are strongly encouraged to apply.

Responsibilities

• Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
• Assist customers with vehicle selection and promote model options, features, value-add products, and financing options following dealership policies.
• Conduct vehicle test drives while adhering to all traffic laws and safety regulations.
• Continuously learn about product updates, features, accessories, and inventory to highlight their benefits to customers.
• Facilitate vehicle delivery by providing clear explanations of operation, warranty, and servicing requirements.
• Overcome objections, ask for the sale, negotiate price, complete sales agreements, and explain warranties, services, and financing options.
• Maintain accurate sales documentation and a high Customer Satisfaction Index (CSI).
• Implement an owner follow-up system to encourage repeat and referral business.
• Stay up-to-date on all vehicles, accessories, financing options, and promotions.
• Negotiate sales closures in a clear, concise, and ethical manner.
• Prospect daily for potential customers and maintain rapport with previously sold customers.
• Provide sales management information by completing required reports.
• Attend sales meetings and training sessions as required.
• Demonstrate behaviors consistent with company values in all interactions with customers, co-workers, and vendors.
• Follow all company policies and procedures.
• Prioritize customer satisfaction to build and maintain business relationships.
• Set personal goals aligned with dealership productivity standards and devise strategies to meet them.

Requirements

• High school diploma or GED.
• 1+ years of automotive Internet Sales experience preferred (willing to train the right candidate).
• Previous Internet Sales or Customer Service experience (any industry) is a plus.
• Able to achieve goals with limited direct supervision.
• Excellent client customer service, communication, and problem-solving skills, including maintaining composure under stress.
• Internet-savvy with strong written and verbal communication skills.
• Excellent telephone and customer service skills, including a professional demeanor.
• Ability to develop relationships with vendors.
• Works well in a process-driven environment.
• Professional appearance and work ethic.
• Self-starter and self-motivated.
• Bilingual candidates are a big plus.
• Toyota experience is a plus.

Benefits

• Health, Dental, and Vision insurance.
• Life insurance.
• 401K retirement plan.
• Health & Wellness Program.
• Community involvement opportunities.
• Company-paid vacation and holidays.