Internet Fulfillment Team Member | Part-Time (Non-Seasonal)

About the role

Gary's Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area, with established brick-and-mortar stores and an online presence. We specialize in offering a wide selection of fine wines, beers, spirits, artisanal cheeses, quality meats, and gourmet foods—all at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do. Joining our team means being part of a dynamic, customer-focused environment where your expertise and enthusiasm for great products can truly shine. We are seeking a dedicated and detail-oriented individual for a Part-Time, Non-Seasonal Role, as an Internet Fulfillment Team Member to ensure our customers receive their orders flawlessly and on time.

Responsibilities

• Efficient Order Processing: Accurately handles internet orders, ensuring all necessary documentation is completed promptly
• Item Selection: Pull and prepare items for orders as requested
• Wine Verification: Confirm that the correct vintage and type of wine is selected for each order
• Packing and Shipping: Carefully pack, label, and ship orders to ensure safe and efficient delivery
• Order Organization: Coordinate and manage pickup orders for a seamless customer experience
• Transaction Management: Process customer transactions with precision, ensuring each customer is properly identified
• Customer Data Management: Add new customer information or update existing data in Vision POS, while keeping our marketing department informed of any changes
• Customer Correspondence: Communicate with customers to provide outstanding support, ensuring complete and timely resolution of any inquiries
• Customer Service: Address and resolve customer service calls related to internet orders with professionalism and courtesy
• Shelf Replenishment: Restock shelves with products in a timely and efficient manner

Requirements

• Strong customer service skills and a friendly, professional attitude
• High attention to detail and accuracy in order processing
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational skills and reliability in meeting deadlines
• Ability to lift up to 40 lbs. and stand for extended periods
• Must be at least 18 years of age
• Basic computer skills; experience with POS systems a plus
• Previous retail, order fulfillment, or warehouse experience preferred but not required

Benefits

• Friendly working environment
• Competitive starting salary
• Flexible hours
• Generous employee discount
• For full-time employees, benefits such as 401K and health insurance are available subject to the terms in our Employee Handbook