International Training Program Administrator

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

About the role

The International Training Program Administrator will support the growth, quality, and operational excellence of the American Heart Association's global training network. This position works closely with international training centers, instructors, volunteers, regional teams, and internal stakeholders to support the onboarding, administration, quality monitoring, and continuous improvement of training programs worldwide. The role is a key operational resource for international training network activities, helping ensure compliance with the American Heart Association standards, effective program execution, volunteer engagement, customer support, and successful expansion of training programs globally.

This role can be home-based, supporting our National Center office located in Dallas, TX.

Responsibilities

• Global Training Network Administration
  • Support the ongoing growth and administration of the global Training Network.
  • Coordinate onboarding activities for new International Training Centers (ITCs).
  • Monitor training center performance and maintain accurate program records.
  • Assist with renewals, compliance activities, audits, and quality improvement initiatives.
  • Respond to inquiries regarding training programs, policies, procedures, and training center operations.
• Program Development & Implementation
  • Develop and implement plans supporting establishment and growth of new International Training Centers.
  • Monitor program performance and identify opportunities for improvement.
  • Support implementation of training initiatives, new programs, and operational changes.
  • Assist with rollout of international training programs and products.
  • Maintain documentation, policies, procedures, and program resources.
• Quality Assurance & Compliance
  • Monitor adherence to the American Heart Association’s training standards, policies, and program requirements.
  • Coordinate instructor and training center quality reviews.
  • Support development and execution of remediation plans when needed.
  • Maintain tracking and reporting tools for quality and program performance metrics.
  • Assist with international compliance reviews and process standardization efforts.
• Volunteer and Stakeholder Engagement
  • Support recruitment, onboarding, management, and recognition of volunteer resources.
  • Coordinate volunteer participation in educational programs, conferences, and special initiatives.
  • Work collaboratively with regional teams, international training center coordinators, instructors, and faculty.
  • Foster strong relationships across the international training community.
  • Serve as a liaison between internal stakeholders and external training partners.
• Customer & Training Center Support
  • Manage the pipeline of organizations interested in becoming part of the American Heart Association training centers.
  • Consult with prospective and existing training centers regarding program requirements and implementation.
  • Provide responsive customer service and issue resolution.
  • Support training centers in maximizing use of the American Heart Association’s educational platforms and digital tools.
  • Ensure timely communication and follow-up with international customers and stakeholders.
• Reporting & Project Management
  • Track program growth and maintain performance metrics.
  • Develop reports related to network development and training activity.
  • Coordinate cross-functional projects involving multiple internal departments.
  • Support planning and execution of conferences, meetings, trainings, and special events.
  • Identify process improvement opportunities to improve efficiency and customer experience.

Requirements

• Bachelor's degree in Healthcare Administration, Education, Public Health, or related field, or equivalent experience.
• 3 years of experience in program administration, project management, training operations, education programs, healthcare programs, or customer relationship management.
• Experience coordinating multiple projects and priorities simultaneously.
• Strong organizational, communication, and stakeholder management skills.
• Ability to work effectively in a global, cross-cultural environment.
• Strong Microsoft Office skills, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience developing reports and analyzing operational data.
• Domestic and international travel up to 30-40% as needed for training events, conferences, meetings, and training center support.

Preferred Qualifications

• Experience working with international customers or global organizations.
• Experience coordinating virtual and in-person international meetings and conferences.
• Experience supporting training, certification, education, or healthcare programs.
• Knowledge of volunteer management and stakeholder engagement.
• Experience with Salesforce, CRM systems, learning management systems, or training administration platforms.
• Additional language skills are strongly preferred.
• Familiarity with international travel logistics and cross-border collaboration.

Pay

The expected pay range will be $70,000 - $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply.

Benefits

• Compensation – Competitive base salary with regular market value reviews and adjustments. Eligibility for incentive programs based on position.
• Benefits – Medical, dental, vision, disability, and life insurance. Robust retirement program with employer match and automatic contribution. Employee assistance program, wellness program, telemedicine, and medical consultation.
• Professional Development – Access to Employee Resource Groups (ERGs), mentoring programs, and Heart U, the Association’s national online university with over 100,000 resources.
• Work-Life Harmonization – Minimum of 16 days Paid Time Off (PTO) per year for new employees, increasing with seniority. 12 paid holidays, including several days off at the end of the year.
• Tuition Assistance – Financial support for employees pursuing further education and career development related to their current or potential future roles.