International Student and Scholar Services Representative (International Services Representative)

Department-Specific Responsibilities

• Distributes daily e-forms to student advisors.
• Maintains internal documentation for daily tasks and templated messaging.
• Serves as a resource for international students and scholars who visit the office in person.
• Takes on additional tasks or projects to contribute to the team's success.

General Responsibilities

• Serves as the primary point of contact for international students and scholars, academic departments, and other clients.
• Reviews and responds to inquiries related to immigration regulations and OIS procedures.
• Administers initial review of various documents and e-forms for international students, scholars, and departments.
• Works with staff to ensure client needs are met efficiently.
• Maintains working knowledge of immigration regulations and procedures.
• Processes and troubleshoots e-forms and other requests from international students and scholars.
• Aids in training new staff on university and office policies and procedures.
• Provides general administrative support to the Office of International Services and other special projects.

Qualifications

• Required: High school diploma or equivalent.
• Prior experience: 2 years of related office experience.
• Preferred: 2 years of experience handling complex customer service situations in a university setting.
• Experience: Experience with federal regulations governing international students and scholars.

Skills

• Communication skills.
• Professionalism.
• Time management and priority setting.
• Quality commitment.
• Flexibility.
• Thoroughness and dependability.

Benefits

This role is offered at a rate of $19.20 per hour. For full-time staff employees, Indiana University provides a comprehensive array of benefits including:

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.