International Patient Coordinator - SCCC

Core Job Summary

The International Patient Coordinator organizes and manages all necessary arrangements for international patients seeking medical care within the University Health System. The incumbent acts as a liaison between referral sources, patients, hospitals, and physicians who contact UHealth International for assistance with healthcare needs. Additionally, this employee works independently to ensure that medical services are coordinated in a timely, accurate, and courteous manner according to established guidelines.

Core Job Functions

• Manages the full cycle of medical services for international patients, ensuring all needs of the patients and families are met throughout their visit.
• Troubleshoots problems expeditiously and uses discretion to determine when to involve department service ambassadors.
• Schedules appointments and verifies insurance coverage.
• Gathers all pertinent data from international patients, referring physicians, and payers.
• Prepares pricing and bundled packages, obtains CPT codes and diagnosis information from UM physicians, obtains letters of agreement and payments from international payers, and follows-up with patients and non-contracted payers to collect additional funds.
• Develops and maintains strong professional relationships with doctors, referral sources, staff, patients, and families.
• Serves as on-call, after-hours contact to provide UHealth International patients assistance with the coordination of medical care outside of regular business hours.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• Education: Associate degree in related field
• Certification and Licensing: Not Applicable
• Experience: Minimum 1 Year Of Relevant Work Experience
• Knowledge, Skills and Attitudes: Ability to process and handle confidential information with discretion. Ability to work independently and/or in a collaborative environment. Proficiency in computer software (i.e., Microsoft Office). Ability to maintain effective interpersonal relationships. Ability to communicate effectively in both oral and written form.

DEPARTMENT ADDENDUM

• The Sylvester Comprehensive Cancer Center (SCCC) dedicated Coordinator will be assigned all oncology cases and will answer emails, telephone calls, tasks and all inquiries for corresponding area.
• The SCCC Coordinator will work closely with the SCCC Nurse Navigators from the various Site Diseases to ensure patients needs are met in a timely and accurate manner while striving for a positive patient experience.
• The SCCC Coordinator will receive Site Disease training from the SCCC Nurse Navigators.
• The SCCC Coordinator will follow the SCCC Nurse Navigation Site Disease Check Lists.
• The SCCC Coordinator will be responsible for requesting and obtaining all oncology medical records in English (whenever possible) from the patient.
• The SCCC Coordinator will advise the SCCC Nurse Navigators when there is a patient case being transferred from a National (USA) medical facility, since the patients’ medical records may be accessed via a patient information sharing site, such as Care Everywhere Network.
• The SCCC Coordinator will review patient financial responsibility to include cost estimates and bundle self-pay package information with the patient and/or family with the assistance and support from the respective department and/or the UHI Finance team.

Department Specific Functions

• The SCCC Coordinator will be responsible for requesting and obtaining all oncology medical records in English (whenever possible) from the patient.
• The SCCC Coordinator will advise the SCCC Nurse Navigators when there is a patient case being transferred from a National (USA) medical facility, since the patients’ medical records may be accessed via a patient information sharing site, such as Care Everywhere Network.
• The SCCC Coordinator will review patient financial responsibility to include cost estimates and bundle self-pay package information with the patient and/or family with the assistance and support from the respective department and/or the UHI Finance team.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

The University of Miami offers a competitive schedule for its employees.