International Operations Agent I

About the role

AIT Worldwide Logistics is seeking an International Operations Agent I to coordinate the day-to-day import and export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based on customer requests.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all necessary details (regulations, certificates, documentation) to ensure customer requests are satisfied.
• Prepare accurate and profitable quotations.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, or problems, and work to resolve customer issues.
• Handle all aspects of air and/or ocean international operations, including customer service, data entry of shipments, operations, and billing.
• Manage shipment tracking to ensure movement as scheduled, updating systems immediately upon verification.
• Identify and rectify deviations from shipment schedules.
• Coordinate recovery/delivery schedules with cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
• Ensure adherence to all customers’ SOP instructions and AIT KPIs and guidelines.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to the end of the month.
• Engage in continuous learning through required compliance training and certifications for software and/or regulations.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• High School Diploma or GED (Required).
• Bachelor’s Degree (Preferred).
• 2+ years of industry experience in export/import operations (Required).

Skills

• Knowledge of ITAR, DG, or TSA work experience/regulations.
• Familiarity with Non-Vessel Operating Common Carrier (NVOCC) operations.
• Understanding of Actual Time of Arrival (ATA) processes.
• Knowledge of Federal Aviation Administration (FAA) regulations.
• Experience with export regulations and Customs and Border Protection (CBP) requirements.
• Proficiency in general computer skills.

Qualifications

• Certification in Cargo-wise within 1.5 years (Required).
• Certification in Microsoft Office suite within 1.5 years (Required).