International Logistics Specialist

About the role

The IMC acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service. The IMC will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of household goods and personal items for our client’s assignees. They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service.

Responsibilities

• Communicate Proactively, Build Relationships & Ensure Customer Quality
• Customer Set move expectations and proactively anticipate the customer’s needs.
• Handle customer inquiries with a sense of urgency and empathy.
• Phone and e-mail transferee and/or accounts wherever they might be globally, involves occasionally working outside of standard business hours.
• Manage and monitor customer expectations, requests and issues timely and effectively.
• Maintain minimum quality service score as defined by our IMC Scorecard.
• Full accountability for the success of each assigned move.
• Supply Chain Coordinate and communicate the logistics, pricing, move details and troubleshoot/resolve any process glitches.
• Phone and e-mail agent contact with overseas household goods moving agents.
• Phone and e-mail contact with our supply chain in the US/Canada/Overseas (steamship lines, port brokers, truckers).
• Account Support
• Communicate and report back to accounts/bookers as required.
• Identify areas for enhancement or improvement; work with management to systematically resolve.
• Cookordinate with various departments such as accounts payable, accounts receivable, billing, claims network management and account management to ensure proper completion of all aspects of a move.

Qualifications and preferred skills

• Education/Certification Requirements
• Bachelor’s degree required or equivalent work experience
• Qualifications And Experience Requirements
• Minimum 2 years of industry/freight forwarding experience OR 3 years of related customer service experience
• Basic world geography
• Strong analytical skills: understanding of rev, expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
• Ability to identify potential problems and develop creative solutions without immediate direction or supervision
• Strong communication skills: both oral and written with proper business etiquette
• Strong organizational skills; the ability to function as part of a team while acting as a self-starter
• Able to manage deadlines, multi-task and operate in a fast-paced environment
• Proficient in Microsoft Office Applications (Excel, Word, Outlook)
• Teamwork and ability to work with different cultures
• Results-oriented
• Strong preference for secondary language skills

Benefits

Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees.

Pay

Sirva is committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

Position Title: International Move Management Consultant
Salary Range: $55,000-$60,000 USD

Final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.