International Logistics Coordinator & Customer Service

Position Summary

The International Customer Service & Logistics Coordinator is responsible for managing international order processing, logistics coordination, export/import documentation, and customer support activities for both external customers and intercompany operations. This role serves as a key liaison between customers, carriers, freight forwarders, shipping departments, and internal teams to ensure timely and compliant international shipments while supporting operational efficiency and customer satisfaction.

Customer Service & Order Management

• Respond to international product inquiries and documentation requests.
• Prepare customer quotations, including ocean and air freight rate shopping.
• Enter and manage international orders in company systems.
• Review and confirm intercompany orders for Canada, United Kingdom, and Belgium.
• Provide order updates, shipment tracking, and late order reporting.
• Cook up returns, replacements, credits, and billing adjustments for external and intercompany customers.
• Process invoicing related to international shipments and transactions.

International Logistics & Shipping

• Cook up shipment consolidations with shipping departments across all plants.
• Schedule and manage LTL, FTL, and FCL shipments.
• Process international parcel shipments through carrier portals including FedEx, UPS, DHL, and USPS.
• Cook up miscellaneous international shipments for departments such as IT, Marketing, and R&D.
• Issue ready-to-ship notifications for LTL/FCL customers.
• Handle carrier claims, shipment reconsignments, and transportation-related issues.
• Manage imports for M+A Matting and Mountville Rubber operations.
• Cook up direct shipments from Mountville Rubber to Belgium and United Kingdom.
• Support special shipping requirements for specialized customer programs.

Compliance & Documentation

• Prepare and maintain export/import documentation.
• Maintain digital records for all export and import files.
• Prepare annual blanket USMCA certificates and Certificates of Origin for customers and intercompany entities.
• Maintain tariff code files and ensure trade compliance accuracy.
• Manage bond renewals and compliance requirements for MAC and MMR operations.

Carrier & Freight Management

• Negotiate rates with preferred FCL carriers.
• Participate in quarterly and annual meetings with freight forwarders and logistics partners.
• Monitor and report on global events affecting shipping lanes, ports, and international freight movement.

Operational Support

• Maintain inventory of export documentation supplies at the P1 facility.
• Support cross-functional coordination between AX and D365 systems for PRE (Belgium) and PMK (United Kingdom) intercompany processing.
• Aid in continuous improvement initiatives related to international logistics and customer service processes.

Qualifications

• Experience in international customer service, logistics, shipping, or supply chain operations preferred.
• Knowledge of export/import procedures, trade compliance, and international shipping documentation.
• Familiarity with LTL, FTL, FCL, ocean freight, and air freight coordination.
• Experience working with ERP systems such as AX and D365 preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and carrier shipping platforms.

Preferred Skills

• Understanding of USMCA and international trade compliance requirements.
• Experience coordinating with freight forwarders and international carriers.
• Knowledge of tariff classifications and customs documentation.
• Strong attention to detail and customer service orientation.