Internal Service Advisor

Responsibilities

• Serve as the primary liaison between the sales, service, parts, and technician teams.
• Create, manage, and maintain accurate service work orders.
• Schedule repairs and coordinate technician workflow.
• Prepare repair estimates and communicate costs and timelines effectively.
• Work closely with technicians to understand repair needs and ensure parts availability.
• Code jobs accurately and maintain complete documentation in the Dealer Management System (DMS).
• Verify completed work and ensure final invoices accurately reflect services performed.
• Follow through to ensure repairs are completed accurately and on time.
• Maintain an exceptional Customer Satisfaction Index (CSI).
• Aid customers with parts, accessories, and over-the-counter purchases.
• Process and track parts orders as needed.
• Draft correspondence, reports, and other service-related documentation.
• Provide administrative support, including data entry, recordkeeping, inventory counts, and other clerical duties.
• Absorb and perform additional duties as needed to support the service department and dealership.

Requirements

• Previous experience in a service advisor, service writer, or dealership support role is preferred.
• Working knowledge of technician work orders and repair processes.
• RV, automotive, or powersports service experience is a plus.
• Knowledge of RV parts and service operations is preferred.
• Strong computer skills and experience using dealership management software.
• Excellent communication and customer service skills.
• Outstanding organizational and time management abilities.
• Strong attention to detail and problem-solving skills.
• Able to multitask and prioritize in a fast-paced environment.
• Professional appearance and positive, team-oriented attitude.
• Clean driving record.
• Willingness to learn and grow within the organization.

Benefits

• Health, Dental & Vision Benefits
• 401K Retirement Plan with Company Match
• Paid Holidays and Vacations
• Personal Time Off Accrual
• Paid Uniform Service
• On-the-Job Training
• Advancement Opportunities
• Relocation Possibilities

About the Role

Pete's RV Center is seeking an organized, customer-focused Internal Service Advisor to join our team at our Chesapeake, VA dealership. This position plays a vital role in supporting our sales and service departments by coordinating repairs, managing internal service work orders, and ensuring exceptional communication between technicians, parts, and customers.

Pay

Full-Time Pay: $50,000-$60,000 with opportunity for a monthly performance incentive!

Schedule

Not specified