Internal Sales Agent, Broker

About the role

We are seeking a motivated and results-driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast-paced, goal-oriented environment and are passionate about delivering outstanding customer experiences.

The IFG Agnostic Sales Agent qualifies prospects and attempts to close sales. If sales are not closed, you will arrange for a field representative to visit the prospect. You may also originate calls from leads. You will understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas. This role involves making decisions regarding your own work methods, occasionally in ambiguous situations, with minimal direction and guidance where needed. You will follow established guidelines and procedures.

This position operates under Eastern Standard Time (EST) hours.

Responsibilities

• Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.
• Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.
• Overcome objections and close sales while maintaining a customer-first approach.
• Accurately document all interactions and transactions using CRM tools.
• Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.
• Follow up on leads and proactively identify new sales opportunities.
• Support cross-functional collaboration to enhance the customer journey.
• Maintain compliance with company policies and regulatory requirements.

Requirements

• Active Health Insurance License is required.
• Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
• Proven experience in telesales, telemarketing, or a high-volume customer service environment.
• Strong verbal communication, negotiation, and interpersonal skills.
• Resilient, self-motivated, and able to thrive in a performance-based setting.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work overtime and weekends during peak sales periods (October–December).
• Must have a professional, quiet, and distraction-free home office setup.
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required for your internet connection; wireless, wired cable, or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Preferred Qualifications

• Experience in telecommunications or healthcare sales.
• Bilingual or multilingual capabilities are highly desirable.
• Familiarity with sales performance metrics and KPIs.

Benefits

Humana offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Pay

The pay range for this full-time (40 hours per week) position is $40,600 - $55,800 per year. The compensation range reflects a good faith estimate of starting base pay at the time of posting and may vary based on geographic location. Individual pay will be based on demonstrated job-related skills, knowledge, experience, education, and certifications. This job is also eligible for a commission incentive plan based on company and/or individual performance.

Schedule

• Scheduled weekly hours: 40.
• Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
• Occasional travel to Humana's offices for training or meetings may be required.
• Associates who live and work from home in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for their internet expense.