Internal IT Help Desk Technician

About the role

Join our Sync family as an IT Help Desk Technician. Your primary responsibilities include remote and onsite technical support for SynchroNet employees, software compliance audits, PC setup and maintenance, customer IT support, training peers, and maintaining cooperative work relationships.

Responsibilities

• Monitor tickets and ensure work is completed in a timely manner
• Aid with software compliance audits
• Set up and maintain PCs and servers
• Support local and remote users with computer and phone issues
• Train peers when needed
• Communicate negative network conditions to supervisor proactively
• Maintain knowledge on current and new applicable technologies
• Work independently and as part of a team
• Manage time and document tasks effectively
• Communicate clearly and professionally
• Operate under general supervision
• Work in a variety of environments, including confined spaces and stressful situations

Requirements

• Minimum two years of network and PC troubleshooting/maintenance experience
• Experience solving end-user PC/Server issues
• Associate degree in computer science or related field preferred, with relevant certifications
• Advanced computer skills, including configuration, installation, deployment, and repair of PC’s and servers
• Basic knowledge of network troubleshooting
• Ability to work independently and as part of a team
• Good time management and documentation skills
• Good written and verbal communication skills
• Ability to type at least 45 WPM with 95+% accuracy
• Long periods of sitting, bending, stooping, lifting, carrying, kneeling, crawling, climbing ladders, and using sharp tools
• Valid driver’s license and vehicle insurance
• Satisfactory Motor Vehicle Report

Skills and Abilities

• Advanced computer skills
• Knowledge of Windows PC/server operating systems
• Ability to work under general supervision independently and in a team environment
• Maintain cooperative work relationships
• Good time management and documentation skills
• Good written and verbal communication skills
• Ability to type at least 45 WPM with 95+% accuracy
• Long periods of sitting, bending, stooping, lifting, carrying, kneeling, crawling, climbing ladders, and using sharp tools
• Ability to operate in confined spaces and stressful environments

Pay and Schedule

FULL TIME – 40 hour work week. After-hours work may be required. PAY – $25/hr

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location

In person

Contact Information

To apply, please answer the following questions:

• Do you live in or plan to live within 35 miles of Bremen, GA 30110?
• Are you at least 22 years old as required for our fleet insurance company?

Upload your CV/resume or any other relevant file. Full name, email address, telephone number, and address are required fields. Provide your years of experience and indicate where you heard about this job.