Internal IT Administrator

About the role

THIS IS AN ON-SITE POSITION Job Summary The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning. The position ensures reliable, secure day-to-day IT operations. REPORTS TO: Director of Finance DIRECT REPORTS: None

Responsibilities

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Monitor system performance, security, and backups.
• Maintain accurate documentation of configurations and procedures.
• Ensure compliance with internal IT policies and change management processes.
• Serve as primary internal IT support resource (Tier 1–3).
• Manage ticket intake, resolution, documentation, and escalation.
• Provide professional support to employees at all levels.
• Identify and reduce recurring technical issues.
• Provide occasional after-hours support as needed.
• Maintain a stable and secure internal IT environment.
• Achieve timely issue resolution and high employee satisfaction.
• Reduce recurring support issues.
• Ensure successful rollout and adoption of new technologies.
• Drive measurable operational improvements.
• Adhere to departmental policies for reporting and managing requests and change control.
• Maintain daily timesheet and expense report entries and submit them accurately and timely.
• Perform other duties as required.

Requirements

Technical Skills & Experience:

• Strong Working Knowledge Of Microsoft Windows Server
• Microsoft Active Directory (AD, DNS, Group Policy)
• Microsoft 365 & Exchange
• Microsoft Intune
• Windows Desktop OS
• VPN and remote access solutions
• Endpoint security platforms
• Backup and disaster recovery systems
• Wi-Fi and LAN networking fundamentals
• HP and Dell hardware environments
• Understanding of internet architecture and mail flow
• Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

Soft Skills & Competencies:

• Strong technical troubleshooting skills
• Organized and process-oriented
• Clear communicator
• Strategic thinker with hands-on execution ability
• Independent, accountable, and collaborative

Qualifications

Education & Qualifications:

• 3–5+ years of progressive IT experience
• Strong systems administration background
• Experience supporting Microsoft 365 and Windows environments
• Experience implementing or evaluating new technologies preferred
• Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

• CompTIA A+
• Microsoft 365 Certified
• Azure Administrator
• or equivalent

Work Environment & Additional Requirements:

• Primarily office-based work using standard computer equipment
• Ability to remain calm and effective during time-sensitive situations
• Occasional evening or weekend work as needed
• Valid driver’s license and reliable transportation

Pay

Compensation details: 21-36 Hourly Wage