Internal Customer Service Delivery Driver (3.5)

About the role

To be considered for this position Internal Customer Service Delivery Driver (3.5) you must be a current employee of JJ Food Service Ltd. Group Operations Branch Enfield Team Delivery.

Responsibilities

• As well as deliver goods to the customers provide outstanding customer service.
• Maintain a clean and presentable appearance at all times.
• Represent the Company and provide excellent customer service at all levels and warm& helpful attitude.
• Loading and unloading, delivering goods to the customer’s delivery point in accordance with manual handling and health & safety training.
• Delivering goods in a polite manner to the customer’s delivery point including manual handling of goods up to 25kg.
• Create a work balance of being 50% driver and 50% customer service representative
• Be customer and service focused, “face of JJ”
• Uphold the company brand image, uniformed smart appearance with a positive attitude at all times
• Maintain standards of cleanliness and security of your assigned vehicle.
• Maintain Health and Safety standards of your assigned lorry and staff under control
• Driving assigned vehicles to assigned customer accounts till the finish of all assigned deliveries, work to tight deadlines.
• Ensure the deliveries are completed in the timely manner
• Collecting and banking in accordance with payment terms and ensuring the money is secure at all times.
• Banking collected money by not exceeding £1000 with you at no times
• Ensuring that all the invoices and the relevant documents are signed by the customers and your self with the correct received amount
• Identifying counterfeit money
• Wearing full JJ uniform and safety boots, smart and clean presentation.
• Reporting all accidents and injuries at work straight away and taking pictures of the damage as described in the employee handbook
• Obeying all traffic laws and limits
• Organising and controlling helper
• Accurately and clearly completing your taco graph (if applicable)
• Carrying out such further tasks as may from time to time be delegated by your line manager
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• To be responsible for and ensure compliance with policies and procedures for Health & Safety
• Adhere to all company policies, procedures and business requirements.
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR)
• Lifting The job involves lifting of products (Ambient, chilled and frozen) with different weights up to 25 kg.
• Pushing, pulling the Trolley to customer premises. (Drivers/helpers)
• Operating a vehicle tail lift
• Equipments Sack barrow (Trolley) for drivers and helpers Pump trucks (warehouse operatives, drivers and helpers)

Qualifications

• Clean and Valid B Class driving license
• Good Driver with thorough understanding of road safety
• Patience to tolerate long drives and heavy traffic
• Able to work alone or as part of a team
• Excellent customer service skills remaining pleasant and friendly
• Basic IT skills
• Good map reading skills and knowledge of the area
• Problem solving ability
• Handle documents
• Ability to diffuse difficult situation
• Strong customer service focused