Customer Service Delivery Driver

About the role

The individual selected for this role will work at Store #3291, 601 S Duluth Ave, Sturgeon Bay, WI 53081. This is a full‑time position that involves working with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, recommend solutions, and deliver products to customers using company vans or pick‑up trucks.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.
• Job duties involve contact with customers, which may include minors; and access to cash, payment methods, electronic equipment, personal information, store merchandise and other items of value, which may be supervised or unsupervised.

Qualifications

Minimum Requirements:

• Must be at least twenty‑one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal to Sherwin‑Williams, must have completed all HR Cloud eLearning courses required for the current position
• A review of criminal history is required as part of the hiring process to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors,