Internal Consultant, Cordage Park Hem/Onc Clinic & Infusion Center

About the role

The Internal Consultant will serve as a consultant supporting the planning and implementation of a new BIDMC-licensed ambulatory Hematology/Oncology clinic and infusion center at Cordage Park. The incumbent will contribute to operational design, care delivery workflows, space and facility planning, and overall site development to enable an effective and patient-centered launch. This is a per diem opportunity, and will have the ability to work primarily remote.

Responsibilities

• Creates, organizes and manages goals and objectives that align with strategic goals of the department and BIDMC and are within the established financial boundaries of the department.
• Obtains a thorough knowledge and understanding of established policies and procedures to effectively translate operational plans into methods and processes.
• Work with a specific department and other Medical Center staff to analyze current state, define requirements, and re-engineer processes as appropriate.
• Serve as a consultant supporting the planning and implementation of a new BIDMC-licensed ambulatory Hematology/Oncology clinic and infusion center at Cordage Park.
• Contribute to operational design, care delivery workflows, space and facility planning, and overall site development to enable an effective and patient-centered launch.

Required Qualifications

• Bachelor's degree required.
• 8-10 years related work experience required.
• Excellent problem assessment and problem management skills.
• Excellent organizational and time management skills.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies

• Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.