Internal Communications Specialist – Channel Strategy & Operations

Essential Responsibilities

• Support the execution of Acuity’s internal communications channel strategy, ensuring alignment with employee needs and business priorities.
• Assist with maintaining governance frameworks for all internal communication channels, including ownership, standards, posting cadence, and best practices.
• Support operations of internal communication channels, ensuring they function effectively and provide a seamless user experience.
• Identify opportunities to improve channels, including enhancing usability, reducing friction, and improving engagement.
• Support the evaluation, planning, and rollout of new communication channels and tools, including vendor coordination, testing, and implementation.
• Measure and report on internal communications performance across channels, including analyzing engagement data, developing reports and dashboards, and providing insights and recommendations.
• Partner with Communications Strategists and business stakeholders to guide appropriate channel usage and ensure alignment with channel strategy.
• Contribute to elevating team capabilities through knowledge sharing and coaching.
• Demonstrate strong project management, organization, and the ability to manage multiple priorities effectively.

Education and Experience

• Bachelor’s degree in communications, business, marketing, information systems, or related field preferred.
• 3+ years of experience managing digital platforms or internal communication channels (e.g., intranet, email platforms, CMS, employee experience tools).
• Experience in channel strategy, platform optimization, or digital operations.
• Experience supporting analysis of engagement or platform data and translating insights into actionable, data-driven recommendations.

Other Qualifications

• Understanding of channel strategy, user experience (UX), and digital engagement principles.
• Experience working with or managing content management systems (CMS), intranet platforms, and email tools.
• Analytical skills with the ability to interpret data, identify trends, and make recommendations.
• Experience working with or contributing to reports, dashboards, or analytics tools.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Ability to work effectively in a cross-functional, consultative environment.
• Ability to influence and guide partners on best practices without direct authority.
• Demonstrated problem-solving mindset with a focus on continuous improvement.
• Ability to adapt to change and leverage new tools and technologies.
• Proactively pursues professional development and stays current on communications and digital trends.

Benefits

Acuity offers a comprehensive benefits package, including:

• A generous 401(k) contribution
• Medical, dental, vision, life, and disability insurance
• Paid time off
• An Employee Assistance Program

For a full description of benefits and eligibility, candidates will receive information during the hiring process.