Internal Communications Senior Specialist

Core Responsibilities

• Develop, implement and continually refine a comprehensive internal communications strategy aligned with the firm’s business priorities, culture and values.
• Establish communication standards, planning processes, editorial guidelines and channel strategies that ensure messages are clear, consistent, timely and supportive of a cohesive employee experience.
• Advise internal stakeholders on communication objectives, audiences, messaging, sequencing, and the most effective channels for reaching attorneys and business professionals across offices and functions.
• Identify opportunities to improve how information flows across the firm and recommend new approaches, tools and practices based on feedback, engagement data (clicks, etc) and evolving business needs.
• Define measures of internal communication effectiveness and provide regular reporting and recommendations to leadership on communication activity, continuously looking for opportunities for improvement.

Firmwide Communications Planning and Execution

• Develop, own and maintain the firmwide internal communications calendar, coordinating the timing and cadence of announcements, campaigns, meetings and recurring communications to ensure communications are being read by their targeted audiences and to avoid message fatigue.
• Partner and build relationships with Human Resources, Shared Services, Innovation, Marketing, lawyer leadership, including lawyer led committees, and other internal teams to translate complex or sensitive information into clear, concise and audience-appropriate communications.
• Create integrated communication plans for major initiatives and change efforts, including objectives, stakeholder mapping, key messages, channels, timelines, responsibilities, approvals and measurement.
• Responsible for drafting, editing and distribution of firmwide communications, including announcements, leadership messages, program launches, policy and benefits communications, operational updates, presentations and other internal content.

Requirements

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, English or a related field; equivalent relevant experience will be considered.
• 5+ years of progressive experience in internal communications, corporate communications, employee communications or a related field, including experience leading complex, organization-wide communications.
• Professional services or legal industry experience is preferred.
• Strong understanding of an internal communications strategy, change communications, content governance and stakeholder engagement.
• Demonstrate ownership for delivering customized projects with a degree of autonomy; adept at supporting several projects simultaneously.
• Exceptional writing, editing and proofreading skills. Dedication to accuracy, precision and diligence in all projects and tasks.
• Excellent personal organizational skills and ability to track tasks, progress and next steps, as well as reporting on same to leadership.
• Analytical and detail oriented, while being able to balance competing priorities.
• Experience in using analytical tools such as Excel and/or CRM tools and using those insights to communicate to specific audiences.
• Proficiency using Microsoft Office suite and internal document management systems.