Internal Communications Lead

Core Responsibilities

• Develop, write, and edit clear, compelling content for internal communication channels, including SharePoint/intranet and enterprise-wide campaigns.
• Translate complex business, operational, or technical information into clear, engaging, employee-friendly communication.
• Apply communication best practices, including audience segmentation, message mapping, channel planning, and storytelling techniques to maximize communication effectiveness.
• Build trusted partnerships with HR Business Partners, business leaders, and cross-functional teams to support organizational communication, employee engagement initiatives, events, and culture-building efforts.
• Manage, update, and optimize content within SharePoint to deliver a consistent, engaging, and user-friendly employee experience.
• Own and maintain the intranet editorial calendar, ensuring timely and coordinated publication of content.
• Identify opportunities to improve content organization, accessibility, and employee engagement across internal communication platforms such as our intranet site (zHub).
• Create visually compelling communication materials across multiple formats, including presentations, infographics, videos, and digital assets, using strong design principles to enhance clarity and engagement.
• Drive video production efforts, including editing and post-production activities, to support organizational communication objectives.
• Elevate communication quality through innovative content formats, modern design approaches, and evolving communication trends.
• Measure communication effectiveness through engagement metrics, analytics, and employee feedback.
• Maintain a strong understanding of emerging AI trends and applications, particularly as they relate to communication, content creation, and employee experience.
• Leverage AI tools to enhance efficiency, insight generation, and content development where appropriate.

Qualifications

• Bachelor’s degree in communication, Public Relations or related field.
• Minimum of five (5) years of internal communication, corporate communication, public relations, agency, or related experience.
• Exceptional writing, editing, and storytelling skills with the ability to communicate effectively across multiple audiences and formats.
• Demonstrated expertise in communication methodology, such as strategic messaging frameworks, change communication, audience segmentation, narrative development, and strategic communication planning.
• Experience supporting employee communication and a strong understanding of how messaging influences employee engagement and experience.
• Experience managing and publishing content within SharePoint or similar intranet platforms.
• Experience creating digital communication assets, presentations, infographics, video content, and other visual communication materials.
• Ability to simplify and communicate complex business or technical information in a clear and engaging manner.
• Strong organizational skills, attention to detail, and ability to manage multiple projects and deadlines simultaneously.
• Demonstrated ability to build relationships, collaborate across functions, and influence stakeholders at all levels of the organization.