Internal Communications & Knowledge Management Intern

About the role

The Internal Communications and Knowledge Management Intern supports the development, maintenance, and promotion of LMCU’s employee intranet, ServiceNow Employee Center, and knowledge base. This role helps ensure employees can easily find, understand, and use the information they need to do their jobs effectively. The intern will assist with content development, editing, organization, quality assurance, employee communications, campaign support, and project coordination. This position offers practical experience in internal communications, knowledge management, digital content, employee experience, and cross-functional collaboration.

Responsibilities

• Assist with maintaining and improving content within the LMCU ServiceNow Employee Center and knowledge base.
• Draft, edit, format, and review knowledge articles for clarity, accuracy, usability, and consistency.
• Help organize content, metadata, supporting documents, and review schedules to identify outdated, duplicate, or missing content while supporting ongoing content audits.
• Test navigation, links, and search functionality while documenting improvement opportunities.
• Track content updates and support publishing, archiving, and governance processes.
• Apply established content, accessibility, formatting, and writing standards to create clear, employee-friendly information.
• Maintain knowledge management standards, best practices, templates, examples, and other supporting resources.
• Assist with content quality reviews and identify opportunities to improve consistency, usability, and employee self-service.
• Help create, maintain, and update templates, checklists, job aids, FAQs, quick-reference guides, and training resources with reminders for article reviews, content updates, and knowledge cleanup activities as needed.
• Support onboarding and training by preparing materials, coordinating sessions, and maintaining an organized resource library of best practices, examples, and training materials.
• Respond to routine questions about templates, formatting, and article submission processes, escalating questions involving policy, governance, compliance, or content ownership.