Internal Communications Director

Internal Communications Director

Shape How Our People Connect And Communicate At Guardian Pharmacy, our people are at the heart of everything we do. As we continue to grow, clear, consistent, and meaningful internal communication is essential to keeping our teams informed, aligned, and engaged. We are seeking an Internal Communications Director to lead the strategy and execution of enterprise-wide internal communications.

• Develop and execute a comprehensive internal communications strategy aligned with organizational priorities, enterprise initiatives, and change efforts.
• Translate complex or technical information into clear, engaging, and actionable messaging for diverse audiences.
• Establish communication standards, templates, and best practices to ensure clarity, consistency, and professionalism.
• Cook up organization-wide communications to improve timing, reduce redundancy, and minimize information overload.
• Serve as a trusted advisor to leaders on internal messaging, employee engagement, and communication effectiveness.

Intranet (SharePoint) Ownership & Administration

• Own the strategy, design, and evolution of the enterprise intranet, including information architecture, governance, usability standards, and adoption.
• Act as the primary, hands-on SharePoint administrator and content manager.
• Create, manage, and maintain intranet sites and pages; curate, organize, and publish content.
• Partner with department subject matter experts to ensure content is accurate, current, accessible, and easy to navigate.

Change Management Support

• Support enterprise initiatives and organizational change by developing targeted communication plans and messaging.
• Ensure internal communications are inclusive, transparent, and accessible to employees across roles, locations, and work environments.

Measurement & Continuous Improvement

• Monitor, measure, and report on the effectiveness of internal communications and intranet usage.
• Use qualitative and quantitative insights to continuously improve engagement, adoption, and outcomes.

Qualifications

• Bachelor’s degree in communications, business, journalism, or a related field required.
• Advanced degree or professional certification in communications or a related discipline preferred.
• Seven to ten years of progressive experience in communications roles of increasing responsibility.
• Demonstrated experience in internal communications, employee engagement, or a related field.
• Advanced SharePoint administration and intranet management experience required.
• Exceptional writing, editing, and storytelling skills with strong attention to tone, clarity, and audience.
• Proven ability to develop and execute strategic communication plans.
• Experience partnering cross-functionally with executive leadership and diverse teams.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Ability to measure communication effectiveness using data and insights.

Attributes for Success

• Integrity & Accountability – Takes ownership, operates ethically, and follows through on commitments.
• Strategic Thinking – Aligns communication strategies with enterprise goals and priorities.
• Executive Presence – Communicates with credibility, confidence, and clarity at all levels.
• Collaboration – Builds strong, trust-based relationships across departments.
• Change Agility – Thrives in dynamic environments and supports communication during growth and change.
• Continuous Improvement – Seeks opportunities to enhance tools, processes, and the employee experience.