Internal Communications Content Writer

Calling all innovators – find your future at Fiserv. We’re a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role

As an Internal Communications Content Writer, you will create clear, relevant, and timely content that connects associates to company priorities, programs, and updates. You will partner with enterprise communications leaders and cross-functional stakeholders to create content across internal channels that supports engagement, keeps associates informed, and fosters a collaborative culture at Fiserv.

Responsibilities

• Write, edit, and publish employee communications content across channels including email, intranet, newsletters, leadership communications, and enterprise announcements
• Partner with enterprise communications leaders and business stakeholders to translate complex information into clear, audience-focused content
• Develop content strategies, message frameworks, editorial calendars, and channel plans that support associate engagement and business priorities
• Write and edit content for internal campaigns, executive messaging, organizational updates, and change communication initiatives
• Review content for clarity, consistency, accuracy, grammar, and alignment to channel standards and the Fiserv brand voice
• Measure content performance using engagement data, channel metrics, and stakeholder feedback to improve future communication outcomes

Requirements

• 4+ years of experience in employee communications, internal communications, corporate communications, journalism, content strategy, or a related field
• 4+ years of experience writing, editing, and publishing content for enterprise audiences across multiple internal communication channels
• Experience partnering with Human Resources, senior leaders, and cross-functional stakeholders to deliver communication programs
• Experience creating measurable content strategies, editorial calendars, messaging frameworks, and governance processes
• Bachelor's degree or higher in Marketing, Communications, Business, Information Systems, or a related field, or equivalent combination of education, related experience, and/or military experience

Preferred Qualifications

• Experience supporting talent, culture, or associate engagement communications
• Experience with content management systems, intranet platforms, email publishing tools, or analytics dashboards
• Experience supporting change communications in a large, matrixed organization
• Master’s degree in communications, Journalism, Business, Human Resources, or a related field

Schedule

This role is on-site Monday through Friday. Fiserv considers in-person collaboration essential for this role, as it enhances onboarding and productivity.

Occasional travel (up to 10%) is required.

Location

Milwaukee

Benefits

• Free, secure, covered parking
• Onsite fitness center with lockers and showers
• Easy access to restaurants, shops, and entertainment, including 3rd Street Market Hall
• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize peers’ efforts with redeemable rewards
• Eight Employee Resource Groups to foster collaboration and networking
• Professional growth opportunities including training, development, and internal mobility
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental and military leave

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals requiring sponsorship now or in the future will not be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.