Internal Audit Manager

About the role

The U.S. Internal Audit Program Manager will play a key role in driving and executing program risk management oversight across GiveDirectly’s cash transfer projects within the U.S. Primary responsibilities will include leading end-to-end fraud and risk management (including prevention, detection, resolution, and risk management innovations), coordinating with internal and external stakeholders where necessary to ensure proactive risk prevention, early detection and mitigation, recruiting and managing internal audit teams, and driving operational excellence and improvement.

Responsibilities

• Represent IA in country project design conversations, including development of strategic risk management measures and new project scoping.
• Oversee new project risk scoping exercises and ensure a full risk scoping report is submitted to the Internal Audit Director and Country Director for all new projects.
• Work with the Internal Audit Senior Manager to develop project-specific Internal Audit proposals detailing audit rates, audit approaches, e.t.c. for new projects and ensure these are discussed with and signed off by the Country Director.
• Ensure that customized risk registers are created for all new projects; ensure that risk registers for ongoing projects are updated regularly.
• Lead in the review of relevant tech implementation tools, e.g. enrollment surveys, to better align them to risk detection, mitigation and prevention.
• Develop project workplans, detailing internal audit workload and staffing/resourcing estimates.
• Define and/or review project risk classifications based on projects and the implementing location.
• Owning and monitoring Internal Audit defined metrics / KPIs in the US, including owning the correction of dropping or critically missed metrics.
• Create and maintain reports and dashboards that reflect team performance in relation to the set metrics, and ensure tracking and proactive resolution for cases/issues open for investigation.
• Lead the development of risk escalation protocols for different types of risks and monitor the implementation of the protocols by both the IA team and the program implementation teams.
• Build and manage in-country project-related stakeholder relationships; working with different in-country teams to ensure IA deliverables are tracked as per the work plan.
• Where relevant, build in-country relationships with fraud management stakeholders (for example, technology vendors and payment partners) for sustainable fraud resolutions in-country.
• Collaborate with the IA Senior Manager, hold and/or facilitate weekly (or bi-weekly) risk discussion meetings with the Country Director, Program Director, IA Director in each country you are assigned.
• Directly manage Internal Audit Associates and/or project coordinators assigned to all US country projects.
• Conduct regular check-ins with Direct Reports.
• Set performance metrics and individual goals.
• Conduct performance reviews for direct reports every quarter and provide a report of the same to the IA -SM / IA-Director and CD where relevant.
• Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skill.
• Conduct staff career growth needs assessments (through structured surveys, 1:1 sessions with direct reports and regular skip-level meetings with skip reports where relevant).
• Liaise with the country HR lead to deliver robust professional development sessions internally and externally.
• Directly responsible for hiring Internal Audit Associates and/or Coordinators in line with the project-specific workloads and resourcing needs.
• Model ethical behavior that encourages the team to adhere to GD policies and to also report misconduct within GD staff, partners, community and recipients.
• Act as the custodian of 'Recipients First' Value within the team by ensuring compliance to policies and protocols of GiveDirectly.
• Maintain an active, visible and consistent commitment to a common standard of behavior that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement.
• Identify subcultures within the organization that may result in safeguarding and fraud risks to recipients.
• Manage a team that is driven by individual accountability, involving moving beyond corporate 'rules-based' behavior to 'values-based' behavior that promotes a greater focus on promoting individual integrity.
• Identify and flag ways to improve the efficiency and effectiveness of IA’s operations.

Requirements

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

3+ years of experience in a role focused on risk management, anti-fraud, corporate audit, compliance, project management, and/or problem-solving. Prior experience working in cash assistance or humanitarian/emergency response and compliance-related investigation role is a plus.

Demonstrated track record of innovating in risk prevention and detection, including leveraging AI and modern digital tools to improve operational speed, scalability, and decision-making.

Strong project management skills and the ability to manage multiple workstreams, recognizing the difference between "important" and "critical" while simultaneously building more robust, efficient systems.

Strong data analysis skills, including the ability to review large datasets, interpret results, and report out for stakeholders. Familiarity with database languages like R, SQL, or similar are a plus.

Strong communication skills, specifically in speaking, writing, presenting, and negotiating across multiple stakeholders.

Ability to work in a highly independent and self-directed manner, following through on assignments.