Intern, Project Management

Key Responsibilities

• Assist Project Managers in developing and maintaining project plans, timelines, and schedules.
• Cook up meetings, document meeting minutes, and track action items to completion.
• Support project kickoffs, status reviews, and stakeholder communications.
• Help maintain project documentation, project trackers, and reporting dashboards.
• Track project milestones, deliverables, and dependencies to ensure projects remain on schedule.
• Mind potential risks, issues, or roadblocks and update project status reports.
• Support resource coordination across multiple teams and workstreams.
• Participate in customer and internal stakeholder meetings.
• Facilitate communication between business, technical, and operational teams.
• Document requirements, decisions, and project outcomes to ensure alignment across teams.
• Support the preparation of presentations and executive project updates.
• Analyze project workflows and identify opportunities to improve efficiency and effectiveness.
• Assist in documenting best practices, templates, and standard operating procedures.
• Support continuous improvement initiatives across the project management organization.
• Aid in project-related onboarding activities and implementation planning.
• Support User Acceptance Testing (UAT) coordination and feedback collection.
• Help ensure successful project delivery by tracking customer commitments and internal deliverables.
• Partner with Project Managers and business leaders to analyze project performance metrics.
• Assist in developing project dashboards and reporting tools.
• Support strategic initiatives that drive operational excellence and customer success.

Skills & Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Strong follow-through and accountability.
• An analytical mindset with the ability to identify challenges and recommend solutions.
• Technical proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Familiarity with project management tools such as Jira, Confluence, Monday.com, Asana, or Microsoft Project.
• Experience with data analysis and reporting tools is a plus.
• Quick learner with a positive attitude, curiosity, and willingness to learn.
• Self-starter mindset with strong initiative and adaptability.
• Ability to thrive in a collaborative, team-oriented environment.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.