Intern - Policy and Procedure

About the role

The Policies & Procedures Intern position offers hands-on experience supporting the full lifecycle of organizational policies and procedures within our Integrated Risk Management (IRM) system, RSA Archer. The intern will help manage document workflows, track approvals, maintain version control, and ensure compliance with established formatting and governance standards. The role also supports efforts to enhance and modernize Navigant's policy management framework, including preparing documentation for artificial intelligence (AI) utilization. Responsibilities include standardizing document structure, formatting content for consistency, and organizing metadata to improve automation and searchability across systems. The intern will collaborate with internal stakeholders to align content with enterprise standards and may assist with foundational gap analysis activities. This opportunity is ideal for a student interested in risk management, compliance, or business operations who wants practical experience in a highly regulated financial services environment while contributing to meaningful process improvements.

Responsibilities

• Supports the administration of Navigant's Policy & Procedure Management program within the RSA Archer (IRM) platform
• Assists in coordinating document review and approval workflows, including routing policies to document owners and approvers and tracking completion status
• Maintains policy and procedure records by supporting version control, document updates, and archival processes to ensure audit readiness
• Reviews policies and procedures for formatting, consistency, and adherence to established governance and documentation standards
• Prepares and organizes documents for artificial intelligence (AI) utilization by standardizing structure, tagging metadata, and ensuring content quality and consistency
• Performs detailed quality checks to ensure accuracy, completeness, and alignment with internal standards and regulatory expectations
• Assists with organizing and maintaining document libraries, ensuring ease of access and proper classification within the system
• Supports process improvement initiatives related to policy lifecycle management and documentation efficiency
• Assists with foundational gap analysis activities by comparing existing policies and procedures as needed
• Provides general administrative and operational support to the Policy & Procedure Management team as needed
• Performs all other duties as assigned by the Policies & Procedures/Donations Manager

Qualifications

Education

• Currently enrolled as a junior-level undergraduate student pursuing a degree in Business, Finance, Risk Management, Compliance, Operations or a related field

Experience / Skills / Knowledge

• Must have a strong attention to detail with the ability to review and analyze documents for accuracy, consistency, and completeness
• Excellent organizational and time management skills with the ability to manage multiple tasks and meet deadlines in a structured environment
• Strong written and verbal communication skills, with the ability to interact professionally with internal stakeholders
• Must possess a strong service orientation in alignment with the credit union's mission and core values
• Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint
• Must have the ability to follow established processes and governance standards while maintaining a high level of accuracy
• Must have a demonstrated ability to learn new systems and technology; interest in working with enterprise platforms such as RSA Archer or similar systems is a plus
• Basic understanding of business processes, compliance, or risk management concepts is preferred but not required
• Interest in data organization or process improvement initiatives is a plus
• Must have the ability to work both independently and collaboratively in a professional office environment within a regulated financial services organization
• Must have the ability to function in a financial institution environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc.

Benefits

• Comprehensive health coverage
• Generous 401(k) match
• Tuition reimbursement
• Competitive pay
• Paid volunteer days